Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Madison Mahoney

Madison Mahoney

Council Bluffs

Summary

Bringing expertise in crisis management and case management, with strong interpersonal and problem-solving skills. Experienced in fostering community collaboration and supporting patient needs through trauma-informed care. Skilled in cultural competence and maintaining comprehensive client records to ensure the delivery of effective services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Community Health Worker

Methodist Jenny Edmundson
03.2025 - Current
  • Provided case management services including crisis intervention when necessary.
  • Forged partnerships with local organizations to enhance provider-community collaboration.
  • Assisted patients and families in identifying and accessing relevant community resources.
  • Conducted home visits to assess patients' needs, provide resources and support, and develop individualized care plans.
  • Maintained updated client records with plans, notes, appropriate forms, and related information.

Mental Health Technician

CHI
01.2023 - Current
  • Collaborate with healthcare professionals to develop individualized care plans.
  • Monitor patient progress, identifying areas for improvement and adjusting care strategies.
  • Facilitate therapeutic activities, fostering a supportive and healing environment.
  • Provide compassionate care to mental health patients, ensuring their safety and well-being while fostering a therapeutic environment.
  • Assist in crisis intervention, de-escalating potentially volatile situations and ensuring a safe environment for both patients and staff.

Team Lead

Old Navy
08.2021 - 02.2023
  • Implemented training programs, improving team skills and service quality.
  • Resolved customer complaints swiftly, maintaining brand reputation and loyalty.
  • Expertly handled customer concerns, preserving brand integrity and fostering long-term loyalty through prompt, empathetic resolutions.
  • Mentored team members, fostering professional growth and cultivating a collaborative work environment that promoted innovation and excellence.

Education

B.S. - Pre-Counseling Psychology

Capella University
03.2025

Skills

  • Trauma Informed Care
  • Crisis Management
  • Interpersonal Skills
  • Problem Solving
  • Cultural Competence
  • Case management

Certification

Basic Life Support

Timeline

Community Health Worker

Methodist Jenny Edmundson
03.2025 - Current

Mental Health Technician

CHI
01.2023 - Current

Team Lead

Old Navy
08.2021 - 02.2023

B.S. - Pre-Counseling Psychology

Capella University

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