Madison Mano'o
Gainesville,VA
Summary
Experienced and driven Supervisor with 4+ years of experience in Food Service and Hospitality. Focused on developing excellent teamwork, efficiency, culture, and high profit margins. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Looking to gain further experience in management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
LifeCafe Supervisor
Lifetime Fitness Cafe
06.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of food safety procedures.
Assistant General Manager
Tropical Smoothie Cafe
06.2022 - 02.2023
- Assisted in recruiting, hiring, and training process, decreasing overall employee turnover rates by 30%
- Created inventory spreadsheets to allow for smoother inventory checks and truck ordering, resulting in 0 instances of sold-out items.
- Trained and maintained employees to guarantee customer satisfaction and increase in overall throughput.
- Monitored online reviews, responding to customer complaints and providing solutions to dissatisfied diners.
Service Manager
Chipotle Mexican Grill
09.2020 - 06.2022
- Greeted Customers, providing friendly, welcoming customer service, and receiving positive reviews on online reviews.
- Running shifts, ensuring efficient and speedy service, and maximizing profits on digital and in house throughput.
- Monitored food safety procedures, complying with Chipotle and Ecosure standards and guidelines.
- Supervised teams of 4-10 employees, providing instructions for improvement and maintaining happy relations and positive culture amongst the staff.
Education
Hospitality and Tourism Management -
Virginia Tech
04.2022
Skills
- Food Safety Expertise
- Customer Service Skills
- Communication Skills
- Complex Problem Solving
- Analytical thinking
- Decision-making
- Goal oriented
- Schedule development
Personal Information
- Title: Food Services Manager
- Nationality: Samoan
Certification
- Certified Food Service Manager and Handler
Timeline
LifeCafe Supervisor
Lifetime Fitness Cafe
06.2024 - Current
Assistant General Manager
Tropical Smoothie Cafe
06.2022 - 02.2023
Service Manager
Chipotle Mexican Grill
09.2020 - 06.2022
Hospitality and Tourism Management -
Virginia Tech
Similar Profiles
Joyce SalisburyJoyce Salisbury
Assistant Manager at Lifetime Fitness CafeAssistant Manager at Lifetime Fitness Cafe
Gage GallGage Gall
Cafe Worker at Lifetime Fitness CafeCafe Worker at Lifetime Fitness Cafe
Ava AdamAva Adam
Food Service Worker and Cashier at Lifetime Fitness CafeFood Service Worker and Cashier at Lifetime Fitness Cafe
Samuel RiveroSamuel Rivero
Employee at Valentino's PizzaEmployee at Valentino's Pizza
Joshua GrimsleyJoshua Grimsley
Journeyman Inside Wireman at IBEW Local 26Journeyman Inside Wireman at IBEW Local 26