Darya Matoori

Directing the Team:

• Offered clear instructions and supervision to team members regarding their roles and tasks.
• Delivered comprehensive training sessions to promote and maintain compliance with workplace safety protocols for staff members.
• Trained new employees on company policies, job duties, and performance expectations.
• Evaluated employee performance through periodic reviews, documenting results accordingly.
• Collaborated with other departments to coordinate workflow processes between teams.
• Oversaw inventory management, ensuring adequate stock levels and reducing waste.
• Complied with company policies, objectives, and communication goals.

Café Barista/Cashier:

• Monitored the expiration dates of products to ensure freshness standards.
• Kept records of sales transactions for accurate accounting purposes.
• Assisted in setting up displays for promotional materials or events.
• Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
• Followed all health and safety regulations while preparing food items.
• Managed the morning and evening rushes of customers daily with efficient, level-headed customer service.
• Collected payments and provided accurate change.
• Created specialty drinks based on customer requests or preferences.

Customer Service:

• Solved customer issues promptly and ensured their satisfaction.
• With a focus on prompt problem-solving, successfully resolve customer complaints and issues to promote higher levels of satisfaction and loyalty.
• Provided excellent customer service by anticipating needs quickly.
• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
• Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
• Implemented feedback from customers to improve service quality and menu offerings.

More than 100 hours of shadowing experience:

• Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.
• Assisted with minor surgical procedures under the direct supervision of surgeons.
• Learned how to use various medical equipment, such as an electrocardiogram machine or laboratory testing devices.
• Adhered to all safety protocols while observing patient care activities in the clinical setting.
• Assisted in preparing examination rooms by stocking supplies and sanitizing surfaces between patients.
• Reviewed patient charts before visits to obtain relevant information about each case.
• Communicated effectively with patients to provide comfort during their visit.
• Shadowed professionals to learn the best approaches and appropriate methods to handle issues.

• Assisted with homework, tutoring and school projects as needed.
• Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
• Provided supervision and guidance to ensure safety of children in all situations.
• Maintained a safe, healthy and nurturing environment for the children in their home.
• Responded quickly in emergency situations using sound judgment and problem solving skills.
• Encouraged developmentally appropriate language skills through conversation and activities.
• Took children on outings such as parks, library visits, sports events or educational trips.
• Transported the children safely to appointments, social engagements or recreational activities.
• Facilitated safe, caring and warm environment for children to stimulate development.

• Supervised a team of hostesses, ensuring all duties were completed on time.
• Maintained accurate records of reservations and wait times.
• Greeted guests upon arrival and escorted them to their tables.
• Collaborated with other departments to coordinate events or services as needed.
• Trained new staff on proper hosting procedures and policies.
• Handled guest complaints and promoted a positive dining experience for restaurant customers by maintaining a pleasant attitude in situations.
• Assisted with seating arrangements for large groups and special occasions.
• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff on specific guest needs.
• Performed administrative tasks, such as taking phone calls and managing reservations.
• Communicated effectively with restaurant managers regarding customer complaints or requests.
• Maintained inventory of supplies necessary for hosting duties, such as menus, tablecloths, and silverware.
• Ensured compliance with all health department regulations related to food safety and sanitation standards.