Madison Marcussen
Pittsburgh,PA
Summary
I am a driven manager willing to take advantage of any opportunity that comes my way. Delivering a welcoming environment for the guests and crew is a major priority for me to help grow the restaurant in all metrics. I've also learned to be highly adaptable to my environment, and rely heavily on brand standards to continue consistent quality to guests at any locations.
Overview
1
1
year of professional experience
Work History
General Manager
Heartland Resturant Group
Bethel Park, PA
04.2021 - Current
- Carefully interviewed, selected, trained and supervised staff.
- Developing of staff members into shift management positions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
High School Diploma -
Fox Chapel Area High School
Pittsburgh, PA01.2018
Skills
- Hiring and Onboarding
- Management Training
- Business Leadership
- Morale Improvements
- Equipment Maintenance
- Food Safety and Sanitation
Accomplishments
- HRG Top 100 employee of 2017
- Certified as a shift manager at 17
- Supported over 10 HRG locations
- Certified as youngest General Manager in 2020
- Assisted in training/opening of a new location
- Assisted in training crew/shift managers for new store opening
- Improved Speed of Service in my store by 50 seconds in 1 month
- #1 in Guest Satisfation and #1 in Speed of service for current year
Timeline
General Manager
Heartland Resturant Group
04.2021 - Current
High School Diploma -
Fox Chapel Area High School
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