Madison Martin
Canadian,OK
Summary
I have been working in customer service since 2017. Due to this, my customer service skills are excellent. I enjoy talking with people, helping them feel more comfortable. I bring a positive attitude with me to my work places and do my best to make sure everything runs smoothly while I am there. I am great at updating charts, and communication with patients about anything we may need. I am very reliable, a team leader and a problem solver.
Overview
6
6
years of professional experience
Work History
Medical Card Services
Soul Set Center
05.2023 - 09.2023
- Maintained compliance with OMMA laws and company policies and procedures.
- Communicated with customers on phone and in person about accounts.
- Took ownership of mistakes and problems until issue resolved to customer's satisfaction.
- Built strong relationships with customers to help them feel more comfortable with the process.
- Collected all necessary information from customers to fill out an OMMA application for them.
- Followed-through on if the customer was approved or not by OMMA
- Would reach out to the customers regarding if their application was approved or not. If rejected, I would fixed the problem and get their application resubmitted for them.
Budtender
K's Dispo
08.2021 - 09.2023
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked product and arranged displays.
- Posted daily deals on social medias.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Kitchen Crew Member
Yogi Bears Jellstone Park
04.2017 - 07.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took orders and prepared food.
- Worked a register and closed the drawer out at the end of shift.
- Transported food items from storage areas to kitchen for prepping.
- Trained new employees the kitchen procures.
Waitress
Boomerang
08.2019 - 06.2020
- Took orders and carried out the food to the tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
No Degree - Music
East Central University
Ada, OKHigh School Diploma -
Canadian High School
Canadian, OK05.2018
Skills
- Customer Inquiries
- Electronic Systems
- Customer Satisfaction
- Quality Management
- Computer Programming
- Maintaining Confidentiality
I just recently started my own online boutique called Coastal Cowgirl Couture
My last job was for a small business, while I was there I learned a lot about management and how a business worked. I wanted to try to start something for myself, so I started Coastal Cowgirl Couture in back April this year(2023) and have been trying to grow it as I go. Its an online boutique for now but I go around to local events and work a booth selling products and give out business cards to bring in more attraction.
Timeline
Medical Card Services
Soul Set Center
05.2023 - 09.2023
Budtender
K's Dispo
08.2021 - 09.2023
Waitress
Boomerang
08.2019 - 06.2020
Kitchen Crew Member
Yogi Bears Jellstone Park
04.2017 - 07.2021
No Degree - Music
East Central University
High School Diploma -
Canadian High School
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