Madison Mathieu
Unionville
Summary
Results-driven service advisor and manager with 6+ years of experience in automotive, equipment, and customer service industries. Skilled in customer relations, team leadership, process management, and problem-solving in fast-paced environments. Proven track record of supervising technicians, managing sales operations, handling HR responsibilities, and delivering exceptional customer experiences. Organized, dependable, and adaptable professional seeking to contribute expertise to a growth-oriented company
Overview
6
6
years of professional experience
Work History
Heavy Equipment Service Advisor
Carter Machinery
Fredericksburg, VA
10.2024 - Current
- Currently employed at Carter CAT as a Heavy Equipment Service Advisor fulfilling the roles of customer service, communications, and managing quoted work from start to finish. Fast paced environment, managing 50+ work orders, and maintaining customer communications from start to finish to ensure efficiency, time management, and the best customer experience. Effectively work individually and at times working in a team to strategize and accomplish complex work orders and or customer requests. Manage and respond promptly to over 100+ emails daily. Supervise and manage 10 highly trained technicians in the heavy equipment field. Approve and input technicians work labor time daily. Utilize data bases to quote and order parts as well as call other departments and stores to obtain any necessary items to complete the job at hand.
Internet Sales Manager and Human Resources Manager
Sheehy GMC Subaru
Fredericksburg, VA
08.2022 - 10.2024
- During my time at this establishment, I organized and accomplished tasks for Internet Sales. My job title consisted of me contacting the customer through different forms of communication, ie. phone and email, and setting appointments for sales representatives. I analyze Internet Sales reports for the company as a whole as well for each individual salesperson. Throughout this time, I balanced an organized schedule for handling Internet Sales as well as Human Resource Manager responsibilities. My HR duties consisted of hosting orientation, managing benefits for 60+ team members, approving and managing time cards for payroll, processed I9 documents, recruiting and hosting monthly meetings for employee appreciation. During my time as a HR Manager, I became certified for E-Verify for documentations.
Automotive Service Advisor
Big O Tires
Lake Havasu City, Arizona
06.2019 - 07.2022
- In two and a half years, I have expanded my knowledge of the vehicle repair industry including tires, basic maintenance, and entry level service. My first position as a cashier taught me how to properly and effectively handle money and keeping track of the money drawer. Throughout my time at this establishment, I performed numerous clerical duties. As I progressively moved up to the sales adviser position my skills of providing exceptional customer service have improved. Helping customers out when they are in need or even when they come in for basic maintenance or general concerns of their vehicles, has always given me a sense of accomplishment.
Education
Diploma - undefined
Lake Havasu High School
Lake Havasu City, AZ05.2019
Skills
- Customer Service
- Employee Operations
- Problem Solving
- Computer Skills
- Communication
- Money Management
- Personable
- Dependable
- Clerical Work
- Detail-Oriented
- Organized
Timeline
Heavy Equipment Service Advisor
Carter Machinery
10.2024 - Current
Internet Sales Manager and Human Resources Manager
Sheehy GMC Subaru
08.2022 - 10.2024
Automotive Service Advisor
Big O Tires
06.2019 - 07.2022
Diploma - undefined
Lake Havasu High School