Madison McCaffrey
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Front End Associate
Lowes Foods
05.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Pet Technician
K9 Resorts Luxury Pet Hotel
05.2021 - 08.2022
- Assisted customers in all aspects needed for boarding their pet
- Enhanced client satisfaction with compassionate handling of pets during grooming and boarding services.
- Strengthened communication between staff members by organizing regular meetings to discuss ongoing concerns, updates, or improvements needed within the facility.
- Maintained a clean and safe environment for pets by performing daily cleaning tasks and ensuring proper sanitation protocols were followed.
- Supported the growth of junior staff members by providing mentorship and guidance on best practices for pet care within the facility.
Seasonal Associate
Advantage Solutions
04.2020 - 08.2020
- Created visually appealing displays to market new products
- Managed customer relations through communication and helpful interactions.
- Assisted customers as required to maintain the highest level of customer service
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
Sales Associate/ Customer Service
Harris Teeter
05.2018 - 01.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved issues and answered questions for customers at customer service
- Trained new employees
- Monitored cash limits in the register
- Built relationships with customers to encourage repeat business.
Children’s Assistant
East Cooper Baptist Church
08.2015 - 08.2019
- Worked with parents to alleviate any concerns with childcare
- Conflict resolution between children using age-appropriate communication
- Maintained attractive, well-kept classroom focused on encouraging children to create, explore and make decisions with confidence.
- Assessed each child's developmental needs with ongoing evaluations.
Education
Masters of Science in Counselor Education -
East Carolina University
05.2025
Bachelor of Arts in Psychology -
Winthrop University
05.2023
Skills
- Beginner American Sign Language, Italian, and Spanish
- Strong Communication and Interpersonal Skills
- Proficient in Microsoft Office, Excel, and Photoshop
- Excellent written and communication skills
- Conflict Management
- Conflict Resolution
- Customer Service Communication
- Employee Training
- Problem Solving
- Relationship Building
Timeline
Front End Associate
Lowes Foods
05.2023 - 08.2023
Pet Technician
K9 Resorts Luxury Pet Hotel
05.2021 - 08.2022
Seasonal Associate
Advantage Solutions
04.2020 - 08.2020
Sales Associate/ Customer Service
Harris Teeter
05.2018 - 01.2020
Children’s Assistant
East Cooper Baptist Church
08.2015 - 08.2019
Masters of Science in Counselor Education -
East Carolina University
Bachelor of Arts in Psychology -
Winthrop University