Madison McCloskey
Lebanon,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Manager
Urgent Dental Center & Family Dentistry
04.2022 - Current
- Schedule appointment for patients, Present treatment plans, Check patients in/out, File for insurance claims, Insert payments/payment plans, Answer phones, Insert insurance information, Fix time cards, Approve teams time cards, Send end of night Emails/reports, Input in insurance payment checks into patients account
Customer Service Representative
American Council of Cannabis Medicine (work from home)
10.2021 - 03.2022
- Answered telephonic calls from interested customers, Explained our ACCM program to the customer, Tried to get customers enrolled in program, Assisted with navigating through our website to explain how to enroll if it wasn't over the phone
Patient Experience Coordinator
Science 37
09.2020 - 02.2021
- Provide telephonic, email, secure messaging and chat support to individuals participating in science 37 clinical research studies
Call Center Representative
465 Marketing
10.2018 - 09.2020
- Implemented best practices in fostering exceptional customer care and satisfying customers, Provided expert services by communicating information to customers and following up on promises, Manages inbound and outbound calls to respond to inquiries and resolve concerns, Answers calls or emails from customers and assisted with special requests or resolving complaints, Assist in going over our programs and answering any questions, that leads us to getting them enrolled over the phone
Education
High school or equivalent -
Lebanon High School
Lebanon, IN05.2018
Skills
- Microsoft office (5 years)
- Computer Hardware (5 years)
- Communications (4 years)
- Cold Calling
- Compliant Documentation
- Customer Relations (3 years)
- Product Knowledge (3 years)
- Organizational Skills (3 years)
- Record Keeping (3 years)
- Customer Service (3 years)
- Data Entry (2 years)
- Inbound Call Answering (3 years)
- Microsoft Windows
- Operating Systems
- Healthcare
- Clinical Trials
- Clinical Research
- Performance Tracking and Evaluation
- Good Judgment
- Performance reviewing
- Financial Reporting
- Scheduling and calendar management
- Negotiation and Conflict Resolution
- Training and Development
- Employee Training
- Data Entry
- Administration and Reporting
Timeline
Office Manager
Urgent Dental Center & Family Dentistry
04.2022 - Current
Customer Service Representative
American Council of Cannabis Medicine (work from home)
10.2021 - 03.2022
Patient Experience Coordinator
Science 37
09.2020 - 02.2021
Call Center Representative
465 Marketing
10.2018 - 09.2020
High school or equivalent -
Lebanon High School
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