MADISON MCCRAY
Duncanville,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
I'm a results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems inside the work environment. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Waffle House
Duncanville
08.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
Customer Service Associate /Customer Service Cashier
Braums Ice Cream And Dairy
Dallas, TX
05.2023 - 08.2023
- Taking customer orders
- Preparing orders following customer and company standards
- Keeping each location clean
- Completing other assigned work as needed
- Cashier
- Ice cream handler
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Listened attentively to customer complaints or requests and resolved issues without need to escalate
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order
- Brewed coffee and tea and changed out drink station syrups
- Completed milkshakes and ice cream desserts for customers
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Observed customer purchases in line and differentiated between standard portions
Customer Service Associate /Customer Service Associate Cashier
McDonald's
Duncanville
01.2022 - 05.2023
- Maintained current knowledge of store promotions to highlight sales to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2023
Skills
- Preventative Maintenance
- Microsoft Office
- Communication skills
- Creativity
- Leadership
- Innovation skills
- Food inspection
- Hostess support
- Team member support
- Multitasking and organization
- Food spoilage prevention
- Safe food handling
- Cleanliness standards
- Relationship management
- Table bussing
- Supply restocking
- Customer service
- Dining customer service
Certification
- High school Diploma
- Texas college bridge -English and math certificate
- Sports medicine - time frame , taping skills
- Track and field - sprinter200m , hurdler300m
- Volleyball manager - organized, timeframe , leadership , good manners
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Finishing task in a timely manner.
Timeline
Server
Waffle House
08.2023 - Current
Customer Service Associate /Customer Service Cashier
Braums Ice Cream And Dairy
05.2023 - 08.2023
Customer Service Associate /Customer Service Associate Cashier
McDonald's
01.2022 - 05.2023
High School Diploma -
Duncanville High School