Madison McDaniel
Marble Falls,TX
Summary
Dependable with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction. Organized Esthetician proficient in computer spa programs, product sales and customer appointment set-up. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Emergency Dispatcher
City of Marble Falls
04.2023 - Current
- Coordinated emergency response by efficiently dispatching units based on priority and location.
- Monitored multiple communication channels to ensure timely and accurate information relay.
- Managed high-stress situations, providing clear instructions to responders and callers.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
Prescription Coordinator Supervisor
Republic Spine And Pain
07.2021 - Current
- Used job-related software to draft and finalize written correspondence and documentation.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Supervised two administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Medical Office Coordinator
L Aesthetics And Longevity
08.2020 - 07.2021
- Created and maintained medical records from time of admission through patient discharge.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Pulled charts and prepared for nurse and doctor assessment.
- Aided with prescription refill requests.
Licensed Esthetician
Hand And Stone
09.2020 - 07.2021
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Stocked treatment rooms with proper supplies.
- Fostered friendly, warm and exceptional customer experience.
Counter Staff Member
Canyon Cleaners
03.2020 - 08.2020
- Addressed guest complaints and resolved issues to promote satisfaction
- Processed customer orders and accurately entered into order system
- Provided assistance to customers requiring help by carrying-out and loading purchases
- Completed sales transactions, including all accepted forms of payment
- Responded quickly to customer inquiries, answering questions and offering insight into products
- Operated cash register to accurately complete customer financial transactions
Spa Concierge
Bayside Spa Horshoe Bay Resort
02.2019 - 09.2019
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
- Maintained excellent attendance record, consistently arriving to work on time
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
Laser Technician - Medical Esthetics
National Laser Institute
Dallas, TX09.2020
Laser Safety Officer Certification - Medical Esthetics
National Laser Institute
Dallas, TX09.2020
Esthetics
Avenue Five Institute
Austin, TX02.2020
High School Diploma -
Marble Falls High School
Marble Falls, TX2016
Skills
- Scheduling
- Skin Care
- Resolving Complaints
- Skin Condition Diagnosis and Treatment
- Product Sales
- Excellent team player
- Critical Thinking
- Work Planning and Prioritization
- Team Management
- Adaptable and Flexible
- Staff Supervision
- Telephone Etiquette
- Crisis Management
Accomplishments
Received numerous attendance award during my time at Avenue Five.
Received my Laser Certification while working at L Aesthetics and Longevity and Hand And Stone.
Timeline
Emergency Dispatcher
City of Marble Falls
04.2023 - Current
Prescription Coordinator Supervisor
Republic Spine And Pain
07.2021 - Current
Licensed Esthetician
Hand And Stone
09.2020 - 07.2021
Medical Office Coordinator
L Aesthetics And Longevity
08.2020 - 07.2021
Counter Staff Member
Canyon Cleaners
03.2020 - 08.2020
Spa Concierge
Bayside Spa Horshoe Bay Resort
02.2019 - 09.2019
Laser Technician - Medical Esthetics
National Laser Institute
Laser Safety Officer Certification - Medical Esthetics
National Laser Institute
Esthetics
Avenue Five Institute
High School Diploma -
Marble Falls High School