Madison McFarland
Hopewell,PA
Summary
Results-driven On Road Supervisor with a proven track record in performance management, safety compliance, and workforce planning. Committed to enhancing operational efficiency and implementing effective work processes to drive business success.
Overview
12
12
years of professional experience
Work History
On Road Supervisor
UPS
Duncansville, PA
05.2022 - Current
- Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
- Maintained operational performance through development and implementation of work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring budget compliance
- Applies an understanding of policies and procedures to situations and operations in a business area
- Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
- Ensures implementation and maintenance of a comprehensive health and safety plan
- Conducts risk management and safety compliance audits
- Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
- Oversaw employee safety training programs and ensured all certifications were up to date
- Applied workforce planning knowledge to evaluate labor markets and devise strategies that attracted talent
- Determines employee training needs to produce continuous development plans
- Delivered constructive feedback and support to team members to enhance performance
- Conducted performance evaluations and resolved individual and group performance issues to enhance team accountability
- Supports a collaborative work environment through continuous communication and relationship building
- Applies legal, regulatory and safety compliance knowledge to reduce company risk
- Assesses, identifies, measures and monitors customer or business needs and trends
- Coaches and develops others using career development processes and tools
PTPCS
UPS
Duncansville, Pennsylvania
09.2021 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Preload Supervisor
UPS
Duncansville, Pennsylvania
10.2020 - 09.2021
- Supervised daily preload operations to ensure timely package sorting.
- Trained and mentored new employees on safety protocols and procedures.
- Coordinated with team members to optimize workflow efficiency during peak hours.
- Conducted performance evaluations for staff to enhance operational effectiveness.
- Enforced company standards on attendance, productivity, and quality assurance.
Package Handler
UPS
Duncansville, Pennsylvania
05.2020 - 10.2020
- Sorted packages by destination for efficient delivery routes.
- Operated conveyor systems to move packages through sorting areas.
- Lifted and loaded packages onto delivery vehicles safely.
- Inspected packages for damage before processing shipments.
- Maintained cleanliness and organization in work areas daily.
- Followed safety protocols to ensure a secure working environment.
Human Resources Specialist
Target
Altoona, Pennsylvania
06.2018 - 05.2020
- Managed recruitment processes for various positions across multiple departments.
- Developed and implemented employee training programs to enhance skills and knowledge.
- Facilitated onboarding sessions for new hires, ensuring a smooth transition into the company.
- Addressed employee inquiries regarding benefits, policies, and workplace issues effectively.
- Collaborated with management to create strategies for employee engagement and retention.
Fulfillment
Target
Altoona, Pennsylvania
09.2017 - 06.2018
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Nursing Assistant
Homewood Living
Martinsburg, Pennsylvania
06.2014 - 09.2017
- Provided compassionate care to residents in a supportive living environment.
- Assisted nursing staff with daily activities and personal care for residents.
- Monitored vital signs and reported changes to healthcare team promptly.
- Ensured cleanliness and safety of resident living spaces and communal areas.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Education
Some College (No Degree) - Business Administration And Management
Liberty University
Lynchburg, VASkills
- Safety management
- Performance evaluation
- Process optimization
- Labor market analysis
- Problem solving
- Team collaboration
Timeline
On Road Supervisor
UPS
05.2022 - Current
PTPCS
UPS
09.2021 - 09.2022
Preload Supervisor
UPS
10.2020 - 09.2021
Package Handler
UPS
05.2020 - 10.2020
Human Resources Specialist
Target
06.2018 - 05.2020
Fulfillment
Target
09.2017 - 06.2018
Certified Nursing Assistant
Homewood Living
06.2014 - 09.2017
Some College (No Degree) - Business Administration And Management
Liberty University