Madison McHenry
HIllsboro,OH
Summary
Hi! I'm Maddy, and I'm currently a head cashier at Lowe's. My long term goal is to be a substance abuse counselor and to help addicts and recovering addicts live happy, successful lives. I have a talent for listening to people, getting to the core of an issue, and ultimately forming strong bonds of communication. I'm always ready to learn, and am passionate about my goals. Feel free to contact me with any questions or inquiries!
Overview
7
7
years of professional experience
Work History
Head Cashier
Lowe's
01.2021 - Current
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Assistant Store Manager
Family Dollar
07.2022 - 06.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Server
Bob Evan's
01.2018 - 01.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Hillsboro High School
Hillsboro, OH05-2021
Timeline
Assistant Store Manager
Family Dollar
07.2022 - 06.2023
Head Cashier
Lowe's
01.2021 - Current
Server
Bob Evan's
01.2018 - 01.2020
High School Diploma -
Hillsboro High School
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