MADISON MCKENNEY
Sauquoit,NY
Summary
Graduating with honors, I am a driven, organized, and well-rounded individual seeking to broaden my education in the field of law enforcement. Passionate in pursuing a career in the law enforcement industry, I am eagre to apply my knowledge and skills of both Psychology and Crime Analysis to excel in the workplace. I believe I would be an excellent asset to your organization as an intern.
Overview
5
5
years of professional experience
Work History
Assistant Manger
Nothing Bundt Cakes
09.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Manage employee scheduling, as well as training to maintain an up to standard level of excellence.
- Represent the franchise by marketing product and creating an inviting atmosphere for guests to continue business.
Guest Service Representative
Nothing Bundt Cakes
06.2023 - 09.2023
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Tended to guests by efficiently taking orders, decorating cakes, and placing orders for future events.
- Accurately used POS systems and handled money through operating cash registers.
Sales Associate
SKECHERS Retail
08.2022 - 05.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
SALES ASSOCIATE
EXPRESS FACTORY OUTLET
11.2020 - 10.2022
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Lead Manager (Interim)
Express Factory Outlet
05.2021 - 08.2021
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Effectively presented information to customers and responded to questions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held keys to the store and was responsible for opening and closing shifts, as well as opening/closing and money management of cash registers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
SALES ASSOCIATE
YANKEE CANDLE
06.2019 - 06.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Science - Crime Analysis
Arizona State University
Tempe, AZ05.2025
Bachelor of Arts - PSYCHOLOGY
SIENA COLLEGE
Loudonville, NY05.2024
Skills
- Punctual
- Organized
- Comfortable in fast-paced environment
- Highly motivated
- Fast learner
- Natural Leader
- Works well in any team environment
- Critical Thinker
- Efficient problem solving
Timeline
Assistant Manger
Nothing Bundt Cakes
09.2023 - Current
Guest Service Representative
Nothing Bundt Cakes
06.2023 - 09.2023
Sales Associate
SKECHERS Retail
08.2022 - 05.2023
Sales Lead Manager (Interim)
Express Factory Outlet
05.2021 - 08.2021
SALES ASSOCIATE
EXPRESS FACTORY OUTLET
11.2020 - 10.2022
SALES ASSOCIATE
YANKEE CANDLE
06.2019 - 06.2020
Master of Science - Crime Analysis
Arizona State University
Bachelor of Arts - PSYCHOLOGY
SIENA COLLEGE
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