Summary
Overview
Work History
Education
Skills
Timeline
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Madison McWalter

Columbia,SC

Summary

Hardworking and passionate job seeker transitioning into the service industry, with strong organizational skills and a commitment to providing excellent customer experiences. Experienced healthcare professional with a solid background in both clinical and administrative roles, including patient care, medical procedures, and electronic health records. Currently preparing to begin Licensed Practical Nurse (LPN) training in Fall 2025 and seeking part-time work as a server to support educational goals. Eager to contribute to a team-oriented environment and help achieve company objectives through reliability, efficiency, and a positive attitude.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Hatch Pediatrics
02.2025 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Measured patient pulse oximetry.

Medical Assistant/Receptionist

Hatch Pediatrics Urgent Care
09.2024 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
  • Prepared and processed patient referrals and transfer requests.

Receptionist

Medical Eye Specialists
06.2023 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Tracked important information in spreadsheets and ran reports or generated graphs using data.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.

Retail Worker

The Montana Scene
07.2022 - 04.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.

Education

GED -

Bozeman High School
Bozeman
01-2025

Skills

  • Exceptional customer service
  • Reliability and punctuality
  • Patience and empathy
  • Direct patient care
  • Staff training
  • Cash handling
  • Team player

Timeline

Medical Assistant

Hatch Pediatrics
02.2025 - Current

Medical Assistant/Receptionist

Hatch Pediatrics Urgent Care
09.2024 - Current

Receptionist

Medical Eye Specialists
06.2023 - 02.2025

Retail Worker

The Montana Scene
07.2022 - 04.2023

GED -

Bozeman High School

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Madison McWalter