Madison Medford
Kilgore
Summary
Dedicated professional with a strong background in customer service, known for enhancing client satisfaction through effective communication and problem-solving. Experienced in streamlining operations and delivering tailored solutions.
Detail-oriented professional with experience in high-pressure environments. Expertise in managing customer inquiries and streamlining processes, committed to delivering exceptional service and improving overall client experiences.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Nutrition Consultant
Crank It Up Nutrition
Longview, TX
02.2026 - Current
- Conducted client assessments to determine nutritional needs and develop personalized plans.
- Provided guidance on meal planning, portion control, and healthy food choices.
- Educated clients on dietary guidelines and the importance of nutrition for overall health.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to streamline response times for customer queries.
- Demonstrated adaptability by learning new systems and procedures quickly.
- Processed orders and maintained accurate customer records in CRM system.
- Handled high-volume calls while maintaining professionalism and composure.
- Drove excellence in customer service while overseeing department functions.
- Increased member satisfaction by providing exceptional customer service and support.
Waitress and Cashier
The Back Porch
Kilgore, TX
01.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Handled cash transactions accurately, contributing to smooth end-of-shift reconciliation.
- Adapted quickly to changing situations, enhancing workflow during peak hours.
- Participated in team meetings for continuous improvement of service quality and efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Barista Shift Supervisor
7 Brew
Henderson, TX
09.2025 - 02.2026
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability.
- Assisted in developing team schedules, optimizing shift coverage for peak hours.
- Implemented quality control measures to enhance beverage consistency and taste.
- Resolved customer concerns promptly to foster a positive experience and loyalty.
- Collaborated with management to identify areas for operational improvement.
- Maintained cleanliness and organization of workspace, adhering to health regulations.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
Dispatcher/Office Secretary
Wallace and Sons
Henderson, TX
05.2025 - 09.2025
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Monitored vehicle locations using GPS tracking systems to optimize routes.
- Communicated effectively with drivers and clients to address inquiries and issues.
- Managed scheduling of deliveries, prioritizing urgent requests for efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced cash register at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Maintained accurate cash drawer by balancing daily receipts and expenditures.
Secretary
Hometown Automotive
Henderson, TX
01.2022 - 12.2024
- Managed appointment scheduling and calendar coordination for executive team.
- Facilitated communication between departments to enhance workflow efficiency.
- Maintained organized filing systems, ensuring easy retrieval of documents.
- Prepared meeting agendas and took minutes to support decision-making processes.
- Managed appointment calendars, prioritizing urgent requests and minimizing conflicts.
- Managed daily office operations, ensuring efficient workflow and timely communication.
- Coordinated scheduling for appointments and meetings, optimizing time management for staff and clients.
Education
High School Diploma -
West Rusk ISD
New London, TX05-2024
Skills
- Customer service
- Call management
- Quality assurance
- Call center customer service
- Customer satisfaction
- Data entry
- Customer support
- Customer interactions
- Excellent customer service
- Customer support and service
- Cash handling
- Cash register operation
Accomplishments
- Achieved the Shift Lead position through working efficiently in the work place.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Achieved monetary compensation by exceeding expectations with accuracy and efficiency.
Timeline
Nutrition Consultant
Crank It Up Nutrition
02.2026 - Current
Waitress and Cashier
The Back Porch
01.2026 - Current
Barista Shift Supervisor
7 Brew
09.2025 - 02.2026
Dispatcher/Office Secretary
Wallace and Sons
05.2025 - 09.2025
Secretary
Hometown Automotive
01.2022 - 12.2024
High School Diploma -
West Rusk ISD