Madison Melcher
KALAMAZOO
Summary
Developed strong communication and problem-solving skills in fast-paced sales environment. Demonstrated ability to understand customer needs, analyze data, and support sales strategies. Seeking to transition into new field where these skills can be applied and further developed.
Overview
2
2
years of professional experience
Work History
Merchandising and sales Intern
Battle Creek Battle Jacks
05.2024 - 08.2024
- Managed the inventory, display, and sales of team merchandise, ensuring a visually appealing and organized retail environment
- Assisted in product selection and pricing strategies to maximize sales
- Engaged with fans and visitors to promote and sell merchandise, tickets, and promotional items, consistently meeting or exceeding sales targets
- Provided hands-on assistance with the day-to-day operations of the baseball park, including setting up and breaking down event spaces, managing crowd flow, and ensuring a safe and enjoyable experience for all attendees
- Delivered exceptional customer service by addressing inquiries, resolving issues, and enhancing the overall fan experience
- Worked closely with various departments, including marketing, operations, and entertainment, to ensure seamless execution of events and promotions
Disney College Program Intern
Walt Disney World Resort
05.2023 - 08.2023
- Delivered high-quality food and beverage service in a fast-paced, high-volume environment, adhering to Disney's renowned standards for customer service and cleanliness
- Provided exceptional guest service, ensuring that each visitor's dining experience was magical and memorable
- Addressed guest needs and concerns promptly and professionally
- Worked closely with a diverse team to ensure smooth operations, including food preparation, order accuracy, and efficient service delivery
- Managed point-of-sale transactions with accuracy, handling cash, credit card, and mobile payment methods, while maintaining a balanced cash register
- Participated in ongoing training sessions focused on Disney's service philosophy, food safety standards, and operational efficiency to continually enhance service delivery
Front of house Role
Celiac Specialties
05.2022 - 12.2022
- Answered phone calls, took orders, and provided knowledgeable and friendly service to customers, ensuring a positive and personalized experience
- Maintained a clean and organized workspace, adhering to health and safety regulations, including daily cleaning of equipment and work areas
- Efficiently balanced multiple responsibilities, from customer service and order taking to food preparation and cleaning, ensuring smooth daily operations in a dynamic environment
- Worked closely with two other team members to ensure seamless operations, contributing to both front-of-house and back-of-house tasks as needed
Education
Bachelor of Science - Concentration in Biology and Business
Western Michigan University, Merze Tate College
Kalamazoo, MI04.2025
Skills
- Sales strategies
- Sales events
- Sales strategy
- Data evaluation
- Biology and chemistry
- Digital marketing proficiency
Accomplishments
- I achieved the position of director of marketing for Alpha Phi Sorority by effectively helping with social media and ad work.
- Collaborated with a team of seven people in the development of Recruitment for Alpha Phi Sorority
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Merchandising and sales Intern
Battle Creek Battle Jacks
05.2024 - 08.2024
Disney College Program Intern
Walt Disney World Resort
05.2023 - 08.2023
Front of house Role
Celiac Specialties
05.2022 - 12.2022
Bachelor of Science - Concentration in Biology and Business
Western Michigan University, Merze Tate College
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