Summary
Overview
Work History
Education
Skills
Certification
Tech Summary
References
Timeline
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Camika Lewis

Newark,NJ

Summary

Top-performing customer service professional with over twenty years of experience in the customer service field. Proven track record of being motivated in maintaining the utmost customer satisfaction, and contributing to the company's success. Establishes great relationships with clients, and can uphold supervisory positions while leading employees in a positive workplace. Persistent prospector who exhibits strong leadership skills. A team player who can execute customer-oriented solutions that create lifelong relationships, increasing the company's value to the client.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Associate, Cashier, Visual Merchandising

Dufry
Newark, NJ
03.2022 - Current
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Helped customers find specific products, answered questions, and offered product advice.

Tower Coordinator

ABM (Formally Known as Airserv)
Newark, NJ
02.2016 - 02.2020
  • Dispatch wheelchair representatives who are responsible for assisting and transporting airline passengers who require wheelchair assistance.
  • Maintain accurate control of all incoming and outgoing flights to ensure all employees are following proper security measures.
  • Oversaw the Lav & Water contract, which ensured all entries and services were completed in a timely manner.
  • Performed administrative duties by managing flight delays, passenger incident reports, and generating reports on any other company concerns that needed to be addressed.
  • Responds to all United Airlines inquiries and properly applies services for special care passengers.

Escort Supervisor

ABM (Formally Known as Airserv)
Newark, NJ
11.2013 - 02.2016
  • Controlled the gates by boarding confirmed, ticketed passengers on aircraft and shuttle buses.
  • Greet and assist all customers in a prompt, friendly, and courteous manner.
  • Deal with passengers' inquiries about flight departures, arrivals, and cancellations.
  • Supervised a small staff in the preparation and movement of flights.
  • Responsible for monitoring arrivals, departures, and making public announcements in that.

Customer Service Supervisor

Verizon
Newark, NJ
12.2010 - 12.2013
  • Responsible for collaborating with the Operations Department to implement system enhancements to improve customer resolution and quality control issues.
  • Built customer loyalty by placing follow-up calls for customers who reported complaints or dissatisfaction with product services.
  • Held weekly meetings to ensure store reps were focused on exceeding target goals established by the company.
  • Provided the required weekly, monthly, and quarterly reports listing sales figures and client track records.

Frontline Security Agent

Huntley Security
Newark, NJ
02.2000 - 11.2010
  • Responsible for using all passenger and baggage screening equipment within state and federal guidelines.
  • Part of a team responsible for sweeping the baggage area and immediately reporting anything suspicious.
  • Assisted in monitoring the terminals and reporting any suspicious activity immediately.
  • Ensured all baggage had proper tags and destination codes.
  • Participated in performing random baggage checks, preventing unauthorized items from entering the baggage area.

Education

High School Diploma -

University High School
Newark, NJ
06-1997

Skills

  • Sales strategies
  • Supervisorial positions
  • Community engagement
  • Teamwork
  • Written and oral communication skills
  • Reliable and punctual
  • Customer service
  • Accuracy, attention to detail
  • Conflict resolution
  • Detail-oriented
  • Product knowledge
  • Hospitality and accommodation
  • Time management

Certification

10/2009

Home Health Aide License

Newark, NJ

Tech Summary

Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook.

References

References available upon request.

Timeline

Sales Associate, Cashier, Visual Merchandising

Dufry
03.2022 - Current

Tower Coordinator

ABM (Formally Known as Airserv)
02.2016 - 02.2020

Escort Supervisor

ABM (Formally Known as Airserv)
11.2013 - 02.2016

Customer Service Supervisor

Verizon
12.2010 - 12.2013

Frontline Security Agent

Huntley Security
02.2000 - 11.2010

High School Diploma -

University High School

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Camika Lewis