Madison Mello
Wilmington,NC
Summary
Highly organized administrative professional experienced in coordinating schedules, managing records, and supporting daily office operations in healthcare environments. Known for professionalism, attention to detail, and effective communication with clients and teams
Overview
12
12
years of professional experience
Work History
Administrative Assistant/ RBT
Soar Autism Center
Aurora, Colorado
01.2024 - 11.2025
- Provided administrative support including scheduling, documentation management, and client communication
- Maintained accurate electronic records, progress notes, and reports in compliance with confidentiality standards
- Coordinated communication between families, therapists, and supervisors to support daily operations
- Assisted with data entry, organization of treatment materials, and workflow efficiency
- Supported clinical staff while managing administrative tasks in a fast-paced healthcare setting
Supervisor/Server/Bartender
Front Street Brewery
Wilmington, North Carolina
03.2018 - 07.2022
- Oversaw daily operations, including staff scheduling, cash handling, and end of day reporting
- Trained and supervised staff while ensuring adherence to policies and procedures
- Resolved customer concerns professionally while maintaining a high volume workflow
- Managed inventory and supply ordering to support smooth operations
Administrative Assistant
Carolina Dunes Behavioral Health
Leland, NC
09.2020 - 09.2021
- Greeted patients in person and by phone, providing professional front-desk support
- Scheduled appointments and coordinated communication between patients and providers
- Prepared and maintained medical files while ensuring confidentiality and accuracy
- Assisted clinical staff with clerical and administrative tasks
Dental Assistant Intern/Administrative Assistant
Dr. Patrick W. Pepek, DDS
Westfield , ME
09.2013 - 01.2014
- Assisted the dentist during various procedures, gaining hands-on experience and learning about dental techniques and equipment
- Managed patient paperwork, ensuring accurate and efficient filing of records
- Handled phone calls and provided professional customer service, including scheduling and confirming appointments
- Supported office operations by performing administrative tasks and coordinating patient flow
Education
High School Diploma -
Cape Fear Community College
Wilmington, North Carolina, NCSkills
- Data entry
- Appointment scheduling
- Client communication
- Effective communication
- Document management
- Prioritizing patients
Timeline
Administrative Assistant/ RBT
Soar Autism Center
01.2024 - 11.2025
Administrative Assistant
Carolina Dunes Behavioral Health
09.2020 - 09.2021
Supervisor/Server/Bartender
Front Street Brewery
03.2018 - 07.2022
Dental Assistant Intern/Administrative Assistant
Dr. Patrick W. Pepek, DDS
09.2013 - 01.2014
High School Diploma -
Cape Fear Community College