Madison Miller
Clyde,OH
Summary
Proven leader in the financial sector, excelling in lending and customer service at Impact Credit Union. Expert in fostering dealership relationships, enhancing loan processing efficiency, and driving client satisfaction. Skilled in multitasking and organization, with a track record of making informed lending decisions that significantly reduce default rates. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level underwriting position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Indirect Coordinator
Impact Credit Union
Clyde, OH
07.2024 - Current
- Maintained thorough knowledge of evolving regulatory requirements, ensuring full compliance in all lending activities.
- Collaborated with cross-functional teams to develop and implement comprehensive marketing campaigns promoting lending products and services.
- Evaluated credit applications, making sound lending decisions based on comprehensive risk assessments.
- Identified potential risks or inconsistencies within applicant data, resulting in informed lending decisions and minimized default rates.
- Strengthened relationships with dealerships to offer a broader range of financing options for clients.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
Indirect Loan Officer
Impact Credit Union
Clyde, OH
10.2022 - 07.2024
- Developed strong relationships with dealerships, which led to increased loan origination volume.
- Provided exceptional customer service, resulting in increased client satisfaction and retention rates.
- Maintained compliance with federal regulations and company policies throughout the loan approval process.
- Evaluated credit applications, making sound lending decisions based on comprehensive risk assessments.
- Entered data into computer tracking system and filed paperwork according to procedures.
Indirect Loan Processor
Impact Credit Union
Clyde, OH
10.2020 - 10.2022
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Consumer Loan Clerk
Impact Credit Union
Clyde, OH
01.2019 - 09.2020
- Streamlined loan payoff process by implementing efficient tracking and reporting systems.
- Provided exceptional customer service, addressing borrower inquiries regarding payoffs promptly and professionally.
- Responded to customer inquiries and provided detailed account information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Teller
Impact Credit Union
Clyde, OH
12.2017 - 01.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Part-time Teller
Croghan Colonial Bank
Fremont, OH
01.2016 - 12.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma - General
Clyde High School
Clyde, OH06.2014
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Document Management
- Regulatory Compliance
- Negotiation
- Multitasking and Organization
- Microsoft Office
- Team Leadership
- Decision-Making
- Phone and Email Etiquette
- Documentation and Recordkeeping
Timeline
Indirect Coordinator
Impact Credit Union
07.2024 - Current
Indirect Loan Officer
Impact Credit Union
10.2022 - 07.2024
Indirect Loan Processor
Impact Credit Union
10.2020 - 10.2022
Consumer Loan Clerk
Impact Credit Union
01.2019 - 09.2020
Teller
Impact Credit Union
12.2017 - 01.2019
Part-time Teller
Croghan Colonial Bank
01.2016 - 12.2017
High School Diploma - General
Clyde High School