Matthew Evans
Denham Springs,LA
Summary
Dedicated Indirect Lending Processor and former Personal Financial Officer offering experience contributing to team success. Friendly, outgoing and reliable professional in the financial industry with background in document processing, transactional operations and management responsibilities. Passionate about creating new opportunities and maximizing team productivity. Seven years of customer service and a team environment at Chick-fil-a of Denham Springs, one year teller and loan officer experience and seven months of loan processing experience. Looking to better myself and for new opportunities.
Overview
9
9
years of professional experience
Work History
Indirect Lending Processor
EFCU Financial
07.2023 - Current
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Maintained relationships with dealers in order to receive correct stipulations for funding.
Personal Financial Officer
EFCU Financial
06.2022 - 07.2023
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Executed wire transfers, stop payments and account transfers
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Kitchen Director
Chick-fil-A
03.2015 - 06.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning
- Checked and tested foods to verify quality and temperature
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Identified team weak points and implemented corrective actions to resolve concerns
- Developed kitchen staff through training, disciplinary action and performance reviews
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Motivated staff to perform at peak efficiency and quality.
Education
No Degree - Business Management
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
Denham Springs High School
Denham Springs, LASkills
- Critical Thinking
- Customer Service
- Cash Handling Expertise
- Night and Safe Deposit Procedures
- Fraud Identification
- Product and Service Sales
- Employee Scheduling
- Verbal and Written Communication
- Team Leadership
- Attention to Detail
- Staff Training
Timeline
Indirect Lending Processor
EFCU Financial
07.2023 - Current
Personal Financial Officer
EFCU Financial
06.2022 - 07.2023
Kitchen Director
Chick-fil-A
03.2015 - 06.2022
No Degree - Business Management
Southeastern Louisiana University
High School Diploma -
Denham Springs High School