Chalina Jones
Fairfax,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Indirect Lending Processor II
Apple Federal Credit Union
Fairfax, VA
06.2019 - Current
- Gathered borrower information, verified loan documents, and meticulously reviewed file documentation.
- Utilized various software platforms to accurately input and securely store loan and member information.
- Effectively communicated with external parties to ensure seamless funding and resolve deal intricacies.
- Verified borrower information including income, assets, liabilities and employment history.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Managed a portfolio of loans from origination through post-closing activities.
- Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
- Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
Team Lead/Key Holder
Abercrombie & Fitch
Woodbridge, VA
06.2017 - 01.2020
- Engaged with customers to address inquiries, provide product information, and resolve issues effectively.
- Managed financial transactions securely, handling large sums of money through multiple payment methods.
- Implemented strategies to take advantage of new opportunities.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Documented production levels and materials used to keep management informed.
- Identified opportunities for process improvements, implementing changes when required.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Member Solutions Representative
Apple Federal Credit Union
Fairfax, VA
10.2018 - 06.2019
- Provided prompt, efficient, and accurate service in processing account transactions and addressing member inquiries.
- Supported loan processing procedures, demonstrating proficiency in various departmental protocols.
- Troubleshot complex member issues promptly to ensure satisfactory resolutions.
- Established relationships with existing customers to promote new product or service opportunities.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
Education
Associate of Applied Science - IT/Cybersecurity
Northern Virginia Community College
Annandale, VA05-2025
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA01.2017
Skills
- Computer Proficiency: Proficient in utilizing various software and tools to input, store, and manage data
- Adaptable: Able to quickly adjust to changing environments and requirements
- Excellent Customer Support Skills: Demonstrated ability to provide prompt, efficient, and accurate service to customers
- Fast and Continuous Learner: Proven track record of quickly acquiring new skills and knowledge
- Self-starter with the Ability to Work Independently or with a Team: Capable of taking initiative and collaborating effectively with team members
- Strong Attention to Detail: Meticulous in reviewing and verifying documentation to ensure accuracy
Accomplishments
- On the Dean's List at my college
Languages
English
Native/ Bilingual
Affiliations
- I try to find the time to learn new musical instruments
- I love reading books of all genres
References
References available upon request.
Timeline
Indirect Lending Processor II
Apple Federal Credit Union
06.2019 - Current
Member Solutions Representative
Apple Federal Credit Union
10.2018 - 06.2019
Team Lead/Key Holder
Abercrombie & Fitch
06.2017 - 01.2020
Associate of Applied Science - IT/Cybersecurity
Northern Virginia Community College
High School Diploma -
Woodbridge Senior High School