Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Websites
References
Timeline
Generic

Chalina Jones

Fairfax,VA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Indirect Lending Processor II

Apple Federal Credit Union
Fairfax, VA
06.2019 - Current
  • Gathered borrower information, verified loan documents, and meticulously reviewed file documentation.
  • Utilized various software platforms to accurately input and securely store loan and member information.
  • Effectively communicated with external parties to ensure seamless funding and resolve deal intricacies.
  • Verified borrower information including income, assets, liabilities and employment history.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Managed a portfolio of loans from origination through post-closing activities.
  • Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
  • Communicated effectively with borrowers regarding changes or issues that arose during the processing period.

Team Lead/Key Holder

Abercrombie & Fitch
Woodbridge, VA
06.2017 - 01.2020
  • Engaged with customers to address inquiries, provide product information, and resolve issues effectively.
  • Managed financial transactions securely, handling large sums of money through multiple payment methods.
  • Implemented strategies to take advantage of new opportunities.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assessed company operations for compliance with safety standards.
  • Documented production levels and materials used to keep management informed.
  • Identified opportunities for process improvements, implementing changes when required.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.

Member Solutions Representative

Apple Federal Credit Union
Fairfax, VA
10.2018 - 06.2019
  • Provided prompt, efficient, and accurate service in processing account transactions and addressing member inquiries.
  • Supported loan processing procedures, demonstrating proficiency in various departmental protocols.
  • Troubleshot complex member issues promptly to ensure satisfactory resolutions.
  • Established relationships with existing customers to promote new product or service opportunities.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Established positive relationships with customers through effective communication techniques.

Education

Associate of Applied Science - IT/Cybersecurity

Northern Virginia Community College
Annandale, VA
05-2025

High School Diploma -

Woodbridge Senior High School
Woodbridge, VA
01.2017

Skills

  • Computer Proficiency: Proficient in utilizing various software and tools to input, store, and manage data
  • Adaptable: Able to quickly adjust to changing environments and requirements
  • Excellent Customer Support Skills: Demonstrated ability to provide prompt, efficient, and accurate service to customers
  • Fast and Continuous Learner: Proven track record of quickly acquiring new skills and knowledge
  • Self-starter with the Ability to Work Independently or with a Team: Capable of taking initiative and collaborating effectively with team members
  • Strong Attention to Detail: Meticulous in reviewing and verifying documentation to ensure accuracy

Accomplishments

  • On the Dean's List at my college

Languages

English
Native/ Bilingual

Affiliations

  • I try to find the time to learn new musical instruments
  • I love reading books of all genres

References

References available upon request.

Timeline

Indirect Lending Processor II

Apple Federal Credit Union
06.2019 - Current

Member Solutions Representative

Apple Federal Credit Union
10.2018 - 06.2019

Team Lead/Key Holder

Abercrombie & Fitch
06.2017 - 01.2020

Associate of Applied Science - IT/Cybersecurity

Northern Virginia Community College

High School Diploma -

Woodbridge Senior High School

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Chalina Jones