Summary
Overview
Work History
Education
Skills
Timeline
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Madison Miller

Summary

Dynamic professional with a proven track record in customer service and team leadership. Excelled in roles requiring exceptional social skills and active listening, enhancing customer satisfaction. Skilled in cash handling and scheduling, with a commitment to staying current with industry trends. Demonstrated ability to train and lead teams, ensuring high-quality service and operational efficiency.

Overview

6
6
years of professional experience

Work History

Cosmetologist

Macy's
12.2023 - 08.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.

Baker

Buttermaid Bakery
11.2021 - 12.2023
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Order Picker

Lowe's
03.2020 - 11.2021
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.

Shift Leader

Dairy Queen Grill & Chill
04.2018 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.

Education

Cosmetologist License - Cosmetology

Casal Aveda Institute
Niles, OH
07-2023

High School Diploma -

Maplewood High School
Cortland, OH
05-2020

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Clear communication
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Training assistance
  • Conflict resolution

Timeline

Cosmetologist

Macy's
12.2023 - 08.2024

Baker

Buttermaid Bakery
11.2021 - 12.2023

Order Picker

Lowe's
03.2020 - 11.2021

Shift Leader

Dairy Queen Grill & Chill
04.2018 - 03.2020

Cosmetologist License - Cosmetology

Casal Aveda Institute

High School Diploma -

Maplewood High School

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Madison Miller