Madison Montgomery
Bakersfield,CA
Summary
Organized Server with experience in high stress restaurant environments. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Buck Owens Crystal Palace
10.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Kitchen Expeditor
Buck Owens Crystal Palace
04.2022 - 06.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Maintained composure and work quality while under stress.
Pantry Worker
Buck Owens Crystal Palace
04.2022 - 05.2022
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
Hostess
Buck Owens Crystal Palace
10.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
In Progress of Getting Associates in Science - Nursing
Bakersfield College
Bakersfield, CA12.2024
Skills
- Customer Service
- Dining Area Maintenance
- Menu Recommendations
- Guest Relations Management
- Hospitality Service Expertise
- Table Setting Knowledge
- Cash Handling
- Daily Specials Memorization
Additional Information
Currently attending Bakersfield College and work at Buck Owens Crystal Palace on the weekends. At the moment I only work nights, so I am looking for a morning job. I have a flexible schedule through out the week. I am always eager to learn new things and gain more experience!
Timeline
Kitchen Expeditor
Buck Owens Crystal Palace
04.2022 - 06.2022
Pantry Worker
Buck Owens Crystal Palace
04.2022 - 05.2022
Waitress
Buck Owens Crystal Palace
10.2021 - Current
Hostess
Buck Owens Crystal Palace
10.2021 - 04.2022
In Progress of Getting Associates in Science - Nursing
Bakersfield College
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