Madison Montgomery
Granville
Summary
Driven professional with experience in fast-paced hospitality environments. Strong multitasking abilities and a team player attitude, ensuring operational efficiency and high customer satisfaction at all times.
Overview
5
5
years of professional experience
Work History
Bartender
Time and Change
Westerville, OH
05.2025 - 02.2026
- Prepared and served a variety of beverages, ensuring quality and presentation standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Provided exceptional customer service, building rapport with patrons to enhance their experience.
- Handled cash transactions accurately, ensuring proper cash handling procedures were followed.
- Served high customer volumes during special events, nights, and weekends.
Server/Bartender
Uncle Johnnies
Johnstown, OH
12.2023 - 04.2025
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in inventory management by tracking stock levels and communicating needs to management.
- Resolved customer complaints promptly, maintaining high satisfaction levels within the dining environment.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Lead Manager
Clean Eatz
New Albany, OH
05.2022 - 09.2022
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, optimizing stock availability and reducing waste through effective monitoring.
- Implemented process improvements that enhanced productivity and streamlined shift transitions.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels within the team environment.
Hostess/Server
Roosters
New Albany, OH
12.2020 - 05.2022
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Trained new staff on hosting procedures and customer engagement techniques.
- Coordinated with kitchen and waitstaff to ensure timely meal delivery and guest satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Medical Assisting
Stepful (online)
02-2025
Certificate of Completion - EKG And Phlebotomy
Central Ohio Technical College
Newark05-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Employee training
- Cash handling
Timeline
Bartender
Time and Change
05.2025 - 02.2026
Server/Bartender
Uncle Johnnies
12.2023 - 04.2025
Shift Lead Manager
Clean Eatz
05.2022 - 09.2022
Hostess/Server
Roosters
12.2020 - 05.2022
Medical Assisting
Stepful (online)
Certificate of Completion - EKG And Phlebotomy
Central Ohio Technical College