Summary
Overview
Work History
Education
Skills
Timeline
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Madison Montgomery

Granville

Summary

Driven professional with experience in fast-paced hospitality environments. Strong multitasking abilities and a team player attitude, ensuring operational efficiency and high customer satisfaction at all times.

Overview

5
5
years of professional experience

Work History

Bartender

Time and Change
Westerville, OH
05.2025 - 02.2026
  • Prepared and served a variety of beverages, ensuring quality and presentation standards.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Assisted in inventory management, tracking supplies and placing orders as needed.
  • Provided exceptional customer service, building rapport with patrons to enhance their experience.
  • Handled cash transactions accurately, ensuring proper cash handling procedures were followed.
  • Served high customer volumes during special events, nights, and weekends.

Server/Bartender

Uncle Johnnies
Johnstown, OH
12.2023 - 04.2025
  • Provided exceptional customer service, ensuring positive dining experiences for all patrons.
  • Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Assisted in inventory management by tracking stock levels and communicating needs to management.
  • Resolved customer complaints promptly, maintaining high satisfaction levels within the dining environment.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Shift Lead Manager

Clean Eatz
New Albany, OH
05.2022 - 09.2022
  • Supervised daily operations to ensure efficient workflow and adherence to safety standards.
  • Trained and mentored team members on operational procedures and customer service excellence.
  • Managed inventory levels, optimizing stock availability and reducing waste through effective monitoring.
  • Implemented process improvements that enhanced productivity and streamlined shift transitions.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels within the team environment.

Hostess/Server

Roosters
New Albany, OH
12.2020 - 05.2022
  • Managed guest seating arrangements to optimize flow and enhance dining experience.
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Trained new staff on hosting procedures and customer engagement techniques.
  • Coordinated with kitchen and waitstaff to ensure timely meal delivery and guest satisfaction.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Medical Assisting

Stepful (online)
02-2025

Certificate of Completion - EKG And Phlebotomy

Central Ohio Technical College
Newark
05-2024

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Employee training
  • Cash handling

Timeline

Bartender

Time and Change
05.2025 - 02.2026

Server/Bartender

Uncle Johnnies
12.2023 - 04.2025

Shift Lead Manager

Clean Eatz
05.2022 - 09.2022

Hostess/Server

Roosters
12.2020 - 05.2022

Medical Assisting

Stepful (online)

Certificate of Completion - EKG And Phlebotomy

Central Ohio Technical College