Madison Mueller
Saint Charles,MO
Summary
Dynamic Customer Service Manager with a proven track record at IMOs Pizza, enhancing team performance through innovative training programs and effective complaint resolution. Skilled in cash handling and Microsoft Office, I streamlined order processes, significantly improving customer satisfaction and loyalty. Committed to fostering a customer-focused environment.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
IMOs Pizza
Winghaven, MO
01.2023 - Current
- Developed training programs to enhance team performance and customer satisfaction.
- Implemented feedback systems to gather customer insights and improve service quality.
- Streamlined order processing procedures, reducing wait times for customers.
- Established standard operating procedures for handling customer inquiries and complaints efficiently.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Enhanced communication skills of team members with targeted workshops.
Customer Service Manager
Garage Clothing Store
Des Peres, MO
04.2025 - 10.2025
- Assisted customers with inquiries regarding payment methods and store policies.
- Collaborated with team members to improve checkout efficiency and customer service.
- Monitored inventory levels and reported discrepancies to management promptly.
- Trained new staff on cash register operations and customer interaction techniques.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Education
High School Diploma -
Francis Howell High School
Saint Charles, MO05.2025
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Complaint resolution
Timeline
Customer Service Manager
Garage Clothing Store
04.2025 - 10.2025
Customer Service Manager
IMOs Pizza
01.2023 - Current
High School Diploma -
Francis Howell High School