Madison Murdock
Program Director And Wilderness Guide
St. George,UT
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives.
Overview
8
8
years of professional experience
Work History
Crew Scheduler
SkyWest Airlines
St. George, Utah
12.2022 - Current
- Developed contingency plans to address unforeseen staffing shortages or operational disruptions due to weather or other factors while managing over 50 crew member calls each day
- Managed time-sensitive deadlines and last-minute changes, maintaining high level of professionalism under pressure.
Program Manager
Diamond Ranch Academy
11.2021 - 11.2022
- Communicated effectively with parents, therapists, and board of directors to ensure quick resolutions
- Insured hundreds of incident reports were filed properly and timely for state records
- Led weekly meetings to encourage optimal performance and safety of students
Program Director
Diamond Ranch Academy
St. George, Utah
03.2019 - 11.2021
- Worked with at risk youth and taught them how to be responsible, respectful, and functioning members of society
- Developed curriculum for various age groups, resulting in increased program participation.
- Provided overall supervision and management of program recruitment, hiring, training and terminating.
- Promoted a safe and inclusive environment by enforcing strict adherence to behavioral guidelines and conflict resolution strategies.
Chef
Diamond Ranch Academy
St. George, Utah
07.2018 - 03.2019
- Optimized food preparation processes, implementing time-saving techniques without compromising quality
- Cooked memorable dishes for over 300 students and staff
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage
Wilderness Field Guide
Wingate
Kanab, Utah
01.2017 - 01.2018
- Promoted environmental stewardship through education on Leave No Trace principles and sustainable practices
- Fostered strong relationships with students by providing strong boundaries and empathy, cultivating a safe environment
- Ensured client well-being with regular health checks, proper nutrition, and timely medical attention when needed
Waitress
Villa Hermosa
Tuscon, AZ
10.2016 - 01.2018
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
Skills
Customer Service
Youth engagement
Life Skills Training
Problem-Solving
Decision-Making
Adaptability and Flexibility
Active Listening
Problem-solving aptitude
Mental Resilience
Environmental education
Additional Information
During the summer of 2022, I spent five months hiking over fifteen hundred miles from Mexico to Canada on the Pacific Crest Trail. Most of my days were spent hiking upwards of 25 miles a day while carrying a thirty pound backpack with all my belongings. I love to spend time outside and this experience challenged me to move outside of my comfort zone. It taught me grit and determination and the importance of making decisions quickly and safely to mitigate risk while in the backcountry.
Timeline
Crew Scheduler
SkyWest Airlines
12.2022 - Current
Program Manager
Diamond Ranch Academy
11.2021 - 11.2022
Program Director
Diamond Ranch Academy
03.2019 - 11.2021
Chef
Diamond Ranch Academy
07.2018 - 03.2019
Wilderness Field Guide
Wingate
01.2017 - 01.2018
Waitress
Villa Hermosa
10.2016 - 01.2018