Madison Nelson
Winterset,IA
Summary
Engaging bartender recognized for exceptional customer service and sales expertise. Adept at creating memorable experiences through personalized interactions and efficient service. Committed to maintaining high standards of cleanliness and safety in a fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Sports Page Grill
Winterset, IA
04.2024 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender
Urban Taproom
Winterset, IA
10.2023 - Current
- Developed unique drink specials based on seasonal ingredients and customer preferences.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Implemented process improvements that streamlined beverage service efficiency during high-volume shifts.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bartender
Wicked Tuna
Myrtle Beach, SC
03.2023 - 09.2023
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Olive Garden Restaurant
Myrtle Beach, SC
02.2023 - 09.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Castle Cafe/Nextdoor Bar
Castle Rock, CO
07.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Red Robin
Castle Rock, CO
01.2012 - 07.2020
- Crafted and served a diverse range of beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Trained new bartenders on cocktail preparation and customer service best practices.
- Supervised daily bar operations, ensuring compliance with safety and health regulations.
- Coordinated inventory management, optimizing stock levels to reduce waste and enhance profitability.
Education
High School Diploma -
Castle View High School
Castle Rock, CO05-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Cash register operation
- New hire training
- Beverage preparation
- Sales expertise
- Salesmanship
- Staff management
Certification
Iowa Program For Alcohol Compliance Training
September 20, 2024
September 20, 2026
Timeline
Bartender
Sports Page Grill
04.2024 - Current
Bartender
Urban Taproom
10.2023 - Current
Bartender
Wicked Tuna
03.2023 - 09.2023
Bartender
Olive Garden Restaurant
02.2023 - 09.2023
Bartender
Castle Cafe/Nextdoor Bar
07.2020 - 11.2022
Bartender
Red Robin
01.2012 - 07.2020
High School Diploma -
Castle View High School