Madison Nixon
Denison,TX
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
6
6
years of professional experience
Work History
Relationship Banker
First United Bank & Trust
02.2021 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Implemented strategies to increase customer retention, enabling investment growth.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Presented new and additional products and services to existing customers.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Sales Associate
Victoria's Secret & PINK
09.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Tanglewood Resort
03.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Applied Science - Radiologic Technology
Grayson College
DenisonHigh School Diploma -
Denison High School
Denison, TX05.2018
Skills
- Coordination
- Available Nights, Weekends and Holidays
- Strategic Planning
- Sales Training
- Order Supplies
- Merchandise Recommendations
- Time Management
- Verbal Communication
- Speaking
- Strong Communication and Interpersonal Skills
- Team Collaboration
- Financial Advisement
- Financial Processes Understanding
- Currency Exchange
- Assist Tellers
- Serve Customer Needs
- Teller Auditing
- Banking
Accomplishments
Currently involved in the Denison Leadership Program.
Effectively played a role in integrating new systems within the workplace.
Timeline
Relationship Banker
First United Bank & Trust
02.2021 - Current
Sales Associate
Victoria's Secret & PINK
09.2018 - 03.2020
Server
Tanglewood Resort
03.2018 - 03.2020
Associate of Applied Science - Radiologic Technology
Grayson College
High School Diploma -
Denison High School
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