Madison Normand
Slidell,LA
Summary
Proven to enhance customer satisfaction through exceptional service at Woody's Roadside, adept at multitasking and upselling, resulting in increased sales. Skilled in cash handling and fostering guest engagement, my strong work ethic and ability to adapt to customer needs have consistently exceeded performance goals. Trained in POS systems and team collaboration, I bring both hard and soft skills to elevate the dining experience.
Overview
4
4
years of professional experience
Work History
Server/Waitress
Woody's Roadside
09.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Waitress
Blowfly Bar and Grill
04.2023 - 08.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Hostess/Food Runner
Felix's Restaurant & Oyster Bar
08.2020 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Science - Nursing
Mississippi Gulf Coast Community College
Perkinston, MS01-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Reliable and on time
- Constructive Critism
Languages
English
Full Professional
Timeline
Server/Waitress
Woody's Roadside
09.2024 - 12.2024
Server/Waitress
Blowfly Bar and Grill
04.2023 - 08.2024
Hostess/Food Runner
Felix's Restaurant & Oyster Bar
08.2020 - 09.2022
Associate of Science - Nursing
Mississippi Gulf Coast Community College
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