MADISON O'HARA
Staten Island,USA
Summary
Anticipating psychology graduate, passionate and well-versed in writting; interested in obtaining a position in the field of psychology and helping impact others lives for the best.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Keyport funhouse
Keyport, New Jersey
03.2019 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Developed policies and procedures related to customer service operations.
Sales Manager
NY Sports club- Crunch - LA fitness
Matawan, New Jersey
08.2017 - 01.2021
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Administrative Assistant
Pepperjack Grill
Staten Island, USA
01.2012 - 11.2020
- Office Management: Answer telephones, courteously assist customers with all their needs
- Maintain calendars, coordinate appointments, meetings and travel
- Customer Relationship Management: Help customers resolve conflict, be helpful and attentive to their needs and provide excellent customer service while maintaining a professional attitude
- Independently work on and finish all tasks given with professionalism while maintaining a positive attitude
- Able to work independently or on a team
- Working in the restaurant industry, I've become familiar with medical emergencies (Including CPR)
- Successfully recruit new staff members
- Provide mandatory training and oversee incoming employees and new hires succeed with the company
Bartender
Pepper Jack grill
Staten Island, NY
11.2015 - 12.2018
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Attended regular training sessions to stay updated on new products or trends.
- Performed opening and closing duties including restocking supplies.
Administrative Assistant
Ferranola Electric
Bayonne, USA
01.2015 - 01.2016
- Reference- Steven Ferranola, Business owner 201-377-1674
Customer Service Representative, Cashier, Sales Associate
DSW
Staten Island, USA
01.2010 - 01.2012
- Adapt to diverse work styles and consistently provide friendly and personable customer service
- Be knowledgeable about stocked items and efficiently help customers obtain their goals
- Performed various tasks with the objective of enhancing organizational effectiveness and efficiency
- Reference- Lisa Marie, John
Education
College of Staten Island - Psychology
College of Staten Island
01.2025
Modeling -
Barbizon Modeling School
34thst08-2013
High school graduate -
Susan E. Wagner Highschool
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Outlook
- Microsoft Publisher
- Microsoft Sharepoint
- Quickbooks
- Windows
- Mac OS X
Resumedate
01/25
Timeline
Customer Service Manager
Keyport funhouse
03.2019 - Current
Sales Manager
NY Sports club- Crunch - LA fitness
08.2017 - 01.2021
Bartender
Pepper Jack grill
11.2015 - 12.2018
Administrative Assistant
Ferranola Electric
01.2015 - 01.2016
Administrative Assistant
Pepperjack Grill
01.2012 - 11.2020
Customer Service Representative, Cashier, Sales Associate
DSW
01.2010 - 01.2012
College of Staten Island - Psychology
College of Staten Island
Modeling -
Barbizon Modeling School
High school graduate -
Susan E. Wagner Highschool