Stacy-Ann Barrow
Charlotte,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Piedmont Airlines
10.2021 - Current
- Coach and provide career development to over 60 staff members
- Correct non-compliant behavior and impose disciplinary action as required
- Meet or exceed established performance goals
- Always maintain a safe working environment
- Know and apply American Eagle and American Airlines policies and procedures as outlined in their manuals
- Ensure all flights are properly closed out/ ticket lift procedures are followed in accordance with current policies
- Monitor and ensure proper handling of unaccompanied minors and all others requiring/requesting assistance
Front Desk Receptionist
Hilton
06.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Flight Attendant
Piedmont Airlines
02.2020 - 10.2021
- Perform thorough PREFLIGHT CHECK of, and correctly operate, all onboard safety equipment including medical equipment and fire-fighting apparatuses
- Explain all safety equipment and verify that passengers are following safety signs and procedures
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Maintain ATS qualification Conduct operating experience with new hire flight attendants
- Build new hire flight attendants' self confidence in overcoming apprehension and anxiety associated with transition to line flying
- Implemented safety protocols to ensure compliance with FAA regulations, leading to a reduction in safety incidents
New Patient Coordinator/Medical Secretary
Columbia University Medical hospital
08.2017 - 11.2019
- Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service
- Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments
- Knowledge of electronic medical record (EMR) IDX, Athena, CROWN(Allscripts)
- Maintained organized patient records for easy retrieval and accurate billing practices
- Answered phone calls and messages for 2-physician while medical scheduling appointments and handling patient inquiries
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates
- Ensured compliance with HIPAA regulations, protecting sensitive patient information
Education
MBA - Business Administration and Risk Management
Metropolitan College of New York
New York, NY12.2017
BBA - Business Administration and Management
Metropolitan College of New York
New York, NY12.2016
Skills
- Schedule Coordination
- Team Building and Leadership
- Training and coaching
- Time Management
- Decision-Making
- Customer Service
- Employee Scheduling
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Policy Enforcement
- Excellent time management skills
- Exceptional interpersonal communication
Problem-Solving
Microsoft Outlook, Word, and Excel
Customer-focused
Timeline
Front Desk Receptionist
Hilton
06.2023 - 09.2024
Customer Service Manager
Piedmont Airlines
10.2021 - Current
Flight Attendant
Piedmont Airlines
02.2020 - 10.2021
New Patient Coordinator/Medical Secretary
Columbia University Medical hospital
08.2017 - 11.2019
MBA - Business Administration and Risk Management
Metropolitan College of New York
BBA - Business Administration and Management
Metropolitan College of New York
Similar Profiles
Quan IveyQuan Ivey
Bag Room Supervisor at Piedmont AirlinesBag Room Supervisor at Piedmont Airlines
Jennifer WeathermanJennifer Weatherman
Captain at Piedmont AirlinesCaptain at Piedmont Airlines
Patrick BartolottiPatrick Bartolotti
Ramp/Tow Agent at Piedmont AirlinesRamp/Tow Agent at Piedmont Airlines