Summary
Overview
Work History
Education
Skills
Timeline
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Eleanor Ivory

Little Rock,AR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

Smooth Solutions
, AZ
05.2020 - 11.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Office Manager

Jackson Hewitt
Little Rock, AR
11.2009 - 04.2020
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed files and records to obtain information and respond to requests.

Education

High School Diploma -

Crossett High School
Crossett, AR
05-1990

Skills

  • Complaint resolution
  • Training and mentoring
  • Staffing coordination
  • Metric tracking
  • Deadline oriented
  • Information security
  • Product knowledge
  • Shipping, receiving, and warehousing
  • Focused on customer satisfaction
  • Training and coaching
  • Policy enforcement
  • Schedule coordination
  • One call resolution
  • Account authorizations
  • Work prioritization
  • Customer relations
  • Call monitoring
  • Workforce management
  • Relationship building
  • Schedule management
  • Research and due diligence

Timeline

Customer Service Manager

Smooth Solutions
05.2020 - 11.2024

Office Manager

Jackson Hewitt
11.2009 - 04.2020

High School Diploma -

Crossett High School
Eleanor Ivory