Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Madison Oostra

Ball Ground,GA

Summary

Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Ability to collaborate effectively within teams to achieve both individual and organizational objectives. Experience in adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TJ Max
Canton, Georgia
11.2024 - Current
  • Assisted customers with inquiries and product selection in a fast-paced environment.
  • Handled cash transactions and maintained accurate register operations efficiently.
  • Resolved customer complaints by providing effective solutions and support.
  • Maintained knowledge of current promotions and merchandise to aid customer decisions.
  • Processed returns and exchanges while adhering to store policies and procedures.
  • Stocked shelves and organized merchandise to enhance shopping experience for customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Updated databases with new and modified customer data.

Groomer's Assistant

All About The Paw Pet Rescue
Ball Ground, Georgia
07.2022 - 03.2023
  • Assisted groomers in bathing and drying pets using appropriate tools.
  • Maintained cleanliness of grooming area and equipment for hygiene standards.
  • Handled various dog breeds, ensuring comfort during grooming processes.
  • Provided support in brushing and de-shedding pets to enhance their appearance.
  • Monitored pet behavior during grooming sessions to ensure safety and comfort.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Bathed and groomed pets using gentle techniques.

Education

High School Diploma -

Creekview High School
Canton, GA
05-2025

Skills

  • Customer service
  • Conflict resolution
  • Cash handling
  • Database management
  • Inventory organization
  • Communication skills
  • Exchange coordination
  • Retail sales customer service
  • Courteous demeanor
  • De-escalation techniques
  • Money handling
  • Typing proficiency
  • Hospitality and accommodation
  • Positive and professional
  • Adaptability and flexibility
  • Active listening
  • Verbal and written communication

Affiliations

  • Participates in Choi Kwan Do for discipline and maintaining physical health
  • Completed computer coding program.

Certification

  • Graphic Design Certification- 3 years in High School
  • Adobe Illustrator Certification

References

References available upon request.

Timeline

Customer Service Representative

TJ Max
11.2024 - Current

Groomer's Assistant

All About The Paw Pet Rescue
07.2022 - 03.2023

High School Diploma -

Creekview High School
Madison Oostra