Summary
Overview
Work History
Education
Skills
Timeline
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Madison Pankey

Spokane

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Hostess

Poole's Public House
08.2021 - 02.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Snack Bar Attendant

Pattison’s North Skating Rink
12.2022 - 05.2023
  • Monitored inventory and notified management of deficiencies or shortages.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Delivered exceptional customer service by attending to individual needs and preferences.
  • Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.

Front Desk Receptionist at Golf Course

Priest Lake Golf Course
05.2023 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and tee-times.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • helped clean golf carts.
  • restocked clothes and snacks.

Barista

Java Jump LLC
03.2024 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • managed time well.
  • made drinks in a fast paced environment.

Photographer

Self Employed Services @_madisonnicolephoto
10.2024 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • work with customers to get them the exact images they are looking for.

Education

Bachelor’s - Psychology And Radiology

Washington State University
Pullman, WA
05-2026

Skills

  • Time Management
  • Traffic Calming
  • Guest Experience Management
  • Team Player
  • Guest Greeting and Seating
  • Phone Inquiries
  • Guest Accommodations
  • Billing and Payment Processing
  • Patron Support

Timeline

Photographer

Self Employed Services @_madisonnicolephoto
10.2024 - Current

Barista

Java Jump LLC
03.2024 - 08.2024

Front Desk Receptionist at Golf Course

Priest Lake Golf Course
05.2023 - 08.2023

Snack Bar Attendant

Pattison’s North Skating Rink
12.2022 - 05.2023

Hostess

Poole's Public House
08.2021 - 02.2022

Bachelor’s - Psychology And Radiology

Washington State University

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Madison Pankey