Madison Passage
Phoenix,AZ
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager II
Amazon
08.2021 - Current
- Leadership Development & Succession: Coached and promoted 15+ associates and 5 Area Managers into elevated roles by building structured development plans and feedback loops.
- Employee Engagement: Drove site-wide initiatives (ADAPT feedback, Sustainability projects) that improved associate participation rates by 30%+ and strengthened organizational culture.
- Performance & Talent Management: Established clear goals, accountability systems, and recognition strategies that ranked the site in the top 3 of 22 comparable buildings.
- Change Management: Collaborated cross-functionally with Finance, Senior Leadership, and HR to implement site-wide process and culture changes, ensuring adoption and long-term impact.
- Recruitment & Onboarding: Interviewed and hired 70+ candidates across two years; designed and delivered peer-led training to improve onboarding experience and reduce ramp-up time.
Human Resources Manager
Elite Care Nursing
08.2020 - 07.2021
- Posted jobs on various sites and conducted interviews and was in charge of hiring and onboarding.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Oversaw various benefit programs, including medical, dental and vision packages.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Certified Nursing Assistant
Elite Care Nursing
09.2017 - 07.2020
- Traveled to patient locations and assessed needs as lead CNA training new staff
- Charted according to company guidelines
- Communicated with management about client recommendations
- Provided assistance with daily needs and therapies
Education
Bachelor of Science - Health Communication
Grand Valley State University
Allendale, MI2020
Skills
- Well-organized
- Written and verbal communication
- Interpersonal communications
- Critical thinking
- Department Oversight
- Employee Coaching and Motivation
- Problem solving
- Team development
Certification
- Lean Six Sigma Yellow Belt
- 200-Hour Vinyasa Yoga Teacher Training – Expected Dec 2025
Timeline
Area Manager II
Amazon
08.2021 - Current
Human Resources Manager
Elite Care Nursing
08.2020 - 07.2021
Certified Nursing Assistant
Elite Care Nursing
09.2017 - 07.2020
Bachelor of Science - Health Communication
Grand Valley State University