Rebecca McGarry
Lowell,MA
Overview
7
7
years of professional experience
Work History
Area Manager II
Amazon Fulfillment
North Andover, MA
08.2024 - Current
- Lead, mentor, and motivate a team of 50-200 hourly associates to achieve peak performance, fostering a positive work environment
- Monitor and analyze key performance metrics such as safety, quality, productivity, and customer delivery promises to identify areas for improvement and implement corrective actions
- Ensure strict adherence to safety programs and OSHA compliance, fostering a safe working environment for all associates
- Mentored and developed four associates into leadership positions, contributing to talent development and retention
- Serve as Problem Solve Subject Matter Expert (SME) in Outbound Operations, resolving shipment exceptions to prevent Critical Pull Time (CPT) misses and protect Customer Expectations (CE).
Market Delivery Supervisor
Lowe’s Supply Chain
Wilmington, MA
03.2023 - 08.2024
- Oversee a high-performing team of 20 Market Delivery Associates and Market Delivery Inventory Specialists, orchestrating seamless delivery operations and driving notable improvements in supply chain efficiency and customer satisfaction
- Resolve escalated customer issues swiftly and effectively, elevating the home delivery experience and fostering a goal of an 85 in LTR (likelihood to recommend) in customer satisfaction ratings
- Forge strategic partnerships with third-party delivery providers, ensuring on-time and dependable customer deliveries while enhancing supply chain operations for 750 deliveries daily
- Collaborate cross-functionally with multiple stakeholders to enhance delivery experience and achieve improvement in overall customer satisfaction
- Exhibit exemplary communication skills and a deep understanding of operational policies and procedures to ensure seamless operations and achieve 95% on time delivery and 94% delivery completion
Department Supervisor
Bed Bath & Beyond
Burlington, MA
03.2022 - 03.2023
- Led and inspired 25 associates to deliver an elevated level of customer service, empowering teams to excel professionally and contribute to overall store success
- Streamlined daily processes by delegating tasks and scheduling breaks for department associates
- Implemented strategies to optimize retail operations
- Laid off due to company closing
Process Assistant
Amazon
05.2019 - 03.2022
- Achieved an increase in productivity and cost-effectiveness by meticulously tracking and optimizing labor hours for 400 associates
- Pioneered area performance enhancements through meticulous metric tracking, culminating in a boost in overall operational efficiency
- Applied strategic problem-solving skills to streamline workflow and consistently surpass daily goals, maximizing productivity and performance of all personnel
Store Manager
Dollar Tree
Chelsea, MA
- Directed and mentored 25 associates on safe work practices, maintained an understanding of workflow and daily goals, and assessed associate work performance, providing feedback as necessary
- Streamlined hiring processes for improved talent acquisition, enhancing team effectiveness and performance, reducing turnover and ensuring optimal staffing levels
- Spearheaded daily business operations and facility management, improving store appearance and product stocking to elevate customer satisfaction and retention
Co-Manager / Assistant Manager / Department Manager
Walmart
- Contributed to the management team that reversed a 10+ year trend of financial losses, successfully turning the store into a profitable establishment
- Implemented effective management methodologies to enhance the performance of over 250 employees, resulting in the development of superior sales skills and an increase in product sales
- Played a key role in fostering a culture of accountability and professional development by providing comprehensive training to staff and integrating cultural values into daily operations
Animal Transport Driver
Various Animal Rescue Organizations
Timeline
Area Manager II
Amazon Fulfillment
08.2024 - Current
Market Delivery Supervisor
Lowe’s Supply Chain
03.2023 - 08.2024
Department Supervisor
Bed Bath & Beyond
03.2022 - 03.2023
Process Assistant
Amazon
05.2019 - 03.2022
Store Manager
Dollar Tree
Co-Manager / Assistant Manager / Department Manager
Walmart
Animal Transport Driver
Various Animal Rescue Organizations