Madison Percey
Fort Myers,Florida
Summary
Dynamic and diligent professional with a proven track record at Abercrombie & Fitch, enhancing sales performance and customer satisfaction. Skilled in brand building and effective communication, I excel in fast-paced environments, demonstrating exceptional attention to detail and a goal-oriented approach. Leveraged customer service excellence and brand knowledge to significantly contribute to team success.
Overview
2
2
years of professional experience
Work History
Brand Representative
Abercrombie & Fitch
05.2024 - 08.2024
- Completed floorsets and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Boba Barista
Presotea
02.2023 - 05.2023
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
Certified Lube Technician
Valvoline Instant Oil Change
09.2022 - 02.2023
- Assisted with customer inquiries on vehicle maintenance schedules, helping to educate them on best practices for extending the life of their cars.
- Reduced vehicle downtime for clients by quickly diagnosing and repairing mechanical issues.
- Maintained certifications through regular training sessions, staying current on industry advancements and best practices.
- Efficiently performed fluid exchanges and flushes, maintaining proper levels of coolant, transmission fluid, and power steering fluid in vehicles.
- Performed tire rotations as needed, extending the life of customers'' tires and improving overall vehicle performance.
- Increased shop productivity by maintaining a clean and organized workspace, ensuring tools and equipment were readily available.
Crew Member
Dunkin' Donuts
06.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Science - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FL08.2025
Skills
- Goal-Oriented
- Brand building
- Effective communicator
- Customer Service
- Diligent
- Attention to detail
Timeline
Brand Representative
Abercrombie & Fitch
05.2024 - 08.2024
Boba Barista
Presotea
02.2023 - 05.2023
Certified Lube Technician
Valvoline Instant Oil Change
09.2022 - 02.2023
Crew Member
Dunkin' Donuts
06.2022 - 09.2022
Associate of Science - Business Administration And Management
Florida SouthWestern State College