Madison Pfeiffer
Vancouver,WA
Summary
Results-oriented professional with a proven track record in high-volume call handling, account management, and data entry. A top sales performer, consistently exceeding targets and driving business growth. Known for delivering exceptional customer service, resolving conflicts seamlessly, and building strong, lasting client relationships.
Overview
3
3
years of professional experience
Work History
Office Manager
Zen Windows
04.2024 - Current
- Built strong relationships with 300+ clients, acquiring 18% new customers and increasing retention by 30% through personalized service.
- Kept meticulous client notes and updated account information in company databases.
- Successfully led and managed a high-performing team of marketing and sales professionals, implementing key strategies that resulted in a 20% increase in sales.
- Established clear performance goals for a team of five and consistently tracked their progress. As a result, 80% of the team met or exceeded their targets within eight months, significantly enhancing overall team productivity.
- Leveraged data and analytics to improve operational efficiency by 15% and optimize resource allocation.
Personal Secretary
Michaeline Deveraux
06.2022 - 12.2023
- Managed phone and email correspondence, handling 20+ daily calls and over 80 emails to ensure seamless communication.
- Maintained absolute discretion in handling confidential information, ensuring trust and professionalism.
- Organized and maintained filing systems for 500+ records, achieving 99% compliance with company standards and optimizing retrieval efficiency.
- Delivered comprehensive support to professionals by managing errands, coordinating mail, scheduling appointments, and arranging transportation logistics.
- Organized and coordinated 50+ office events, seminars, and meetings for staff and clients, ensuring seamless execution and a positive experience for all participants.
Data Entry
Renewal By Anderson
02.2022 - 06.2022
- Managed high-volume inbound and outbound calls, handling 100+ calls daily and providing timely solutions to inquiries, maintaining a 90% customer satisfaction rate.
- Utilized strong communication skills to resolve customer concerns and maintain a high level of satisfaction.
- Ranked as the 3rd top seller in the company, consistently exceeding sales targets and contributing to overall revenue growth.
- Handled customer inquiries and support requests, achieving a 95% first-call resolution rate and consistently meeting service level targets.
- Processed and validated incoming data from multiple sources, identifying and correcting errors to maintain data integrity.
Education
Transcprition - Legal Transcription
Transcribe Anywhere
New York, NY06-2024
High School Diploma -
Alexandria Prep
Vancouver, WA05-2021
Skills
- Account Management & Client Relations
- High-Volume Call Handling & Customer Support
- Data Accuracy & Attention to Detail
- Sales & Upselling
- Conflict Resolution & Problem Solving
- Customer Service & Client Satisfaction
Timeline
Office Manager
Zen Windows
04.2024 - Current
Personal Secretary
Michaeline Deveraux
06.2022 - 12.2023
Data Entry
Renewal By Anderson
02.2022 - 06.2022
Transcprition - Legal Transcription
Transcribe Anywhere
High School Diploma -
Alexandria Prep
Similar Profiles
Wenbo SuWenbo Su
Legal Operation at Zen Zen Technology Inc.Legal Operation at Zen Zen Technology Inc.
Lynnie Hughes BergerLynnie Hughes Berger
Retail Associate at Zen Glow/Zen EssentialsRetail Associate at Zen Glow/Zen Essentials
Kwah WaadabishaKwah Waadabisha
Guest Program Coordinator at San Francisco Zen Center/ Green Gulch Zen FarmGuest Program Coordinator at San Francisco Zen Center/ Green Gulch Zen Farm