Madison Pleat
Albany,NY
Overview
6
6
years of professional experience
Work History
Server
Chili's Grill and Bar
01.2018 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crime Victim Case Worker
St Peter's Health Partners
06.2023 - 11.2023
- Advocated for client rights and represented client interests.
- Assessed needs of each client and recommended appropriate services and resources.
- Provided crisis intervention services, ensuring safety and stability of clients during challenging situations.
Manager
Telefund
01.2021 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts in Criminal Justice - Criminal Justice
State University of New York (SUNY) Oswego
Oswego, NY05.2023
Extracurricular Activities
Alpha Epsilon Phi, Oswego, NY, 2020-2023.
- Served as Academic Chair, consisting of keeping members on track with their degree progress by supporting and monitoring academic needs.
- Took part in new member education of sorority values and traditions to ensure a smooth transition into the organization.
- Assisted the Vice President of Standards with maintaining the integrity and safety of all 40+ members.
- Aided the Vice President of Recruitment by helping to plan events through purchasing materials and helping with set up.
Timeline
Crime Victim Case Worker
St Peter's Health Partners
06.2023 - 11.2023
Manager
Telefund
01.2021 - 05.2023
Server
Chili's Grill and Bar
01.2018 - Current
Bachelor of Arts in Criminal Justice - Criminal Justice
State University of New York (SUNY) Oswego
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