Madison Poulos
Minneapolis,MN
Summary
Multi-Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foodsby
Minneapolis, MN
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Manager
GameStop
Mankato, MN
10.2022 - 07.2023
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Delivery Driver
Domino's Pizza
Mankato, MN
02.2019 - 10.2022
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Fostered positive working relationships with regular customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Certified Trainer
Davanni's Pizza & Hot Hoagies
Eden Prairie, MN
05.2015 - 06.2018
- Implemented diverse instructional methods, optimizing trainee engagement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Educated clients on proper use of products and systems.
- Maintained organization of documents, materials and equipment.
- Tracked attendance and evaluated progress for assigned trainees.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Education
Bachelor of Interdisciplinary Studies - Art, Film, Graphic Design
Minnesota State University - Mankato
Mankato, MN05.2023
Skills
- Adobe Creative Suite
- Creative Design
- Studio Arts
- Film and Video Production
- Team Leadership
- Customer Relationship Management
- Critical thinking
- Customer service
- Problem resolution
- Payment processing
Timeline
Customer Service Representative
Foodsby
08.2023 - Current
Manager
GameStop
10.2022 - 07.2023
Delivery Driver
Domino's Pizza
02.2019 - 10.2022
Certified Trainer
Davanni's Pizza & Hot Hoagies
05.2015 - 06.2018
Bachelor of Interdisciplinary Studies - Art, Film, Graphic Design
Minnesota State University - Mankato