Open To Work
Madison Prater
Celina
Work Preference
Summary
Dynamic Personal Banker with proven expertise at GreenWay Bank in relationship building and branch operations. Recognized for enhancing customer satisfaction through exceptional service and meticulous attention to detail. Skilled in transaction processing and team collaboration, consistently delivering results while training new hires and managing daily operations effectively.
Knowledgeable with a solid background in financial services and client relationship management. Adept at identifying client needs and recommending tailored banking solutions. Demonstrated expertise in cross-selling banking products and maintaining high client satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Personal Banker
GreenWay Bank
06.2023 - Current
- Open and manage new customer accounts, including checking, savings, Certificate of Time Deposits, and ensure compliance with bank policies.
- Serve as Vault Teller, maintaining strict security procedures while handling large cash volumes and balancing the vault at open and close.
- Responsible for opening and closing the branch in the manager's absence, overseeing daily operations, and ensuring readiness.
- Train and mentor new hires, guiding them through bank protocols, systems, and customer service best practices.
- Assist with online banking and mobile banking setup, password resets, and troubleshooting digital access issues.
- Perform daily banking transactions such as deposits, withdrawals, check cashing, and account inquiries.
- Deliver exceptional customer service by identifying customer needs and offering appropriate financial products and services.
Cashier/ Customer Service
Hot Head Burritos
07.2020 - 06.2023
- Opening the store and preparing for daily operations.
- Tasked me the training of new employees.
- Maintained all register transactions.
- Provide exceptional customer service.
Internship
Hampshire Industrial Services
06.2021 - 07.2021
- Oversee daily operations
- Maintain client accounts
- Accounts receivable
- Accounts payable
- Customer relations
Education
High School Diploma -
Celina High School
Celina, OHSkills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Attention to detail
- Team collaboration
- Reliability
- Banking policies and procedures
- Account maintenance
- Transaction processing
- Teller support
- Time management
Timeline
Personal Banker
GreenWay Bank
06.2023 - Current
Internship
Hampshire Industrial Services
06.2021 - 07.2021
Cashier/ Customer Service
Hot Head Burritos
07.2020 - 06.2023
High School Diploma -
Celina High School
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