Microsoft Office 365
Madison Reed
Muskogee
Summary
Offering solid foundation in IT fundamentals and strong desire to learn and grow within technical support environment. Effectively communicates new solutions to improve the workflow and optimize system performance within the environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Hilldale Public Schools
06.2024 - Current
- Provided technical support for hardware and software issues across district-wide systems
- Resolved user inquiries efficiently, enhancing overall satisfaction with IT services
- Conducted system maintenance and updates to ensure optimal performance of IT infrastructure
- Developed troubleshooting guides, streamlining processes for common technical problems
- Assessed and documented technical issues, facilitating effective communication between users and IT team
- Participated in project teams to deploy new technologies, aligning with educational goals
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
Grocery Clerk
Homeland Grocery
02.2023 - 05.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked shelves efficiently, ensuring accurate product placement and visibility.
- Operated cash register, processing transactions accurately and handling cash responsibly.
- Maintained cleanliness and organization of store areas to promote safety and efficiency.
- Implemented store promotions by arranging displays to attract customer attention effectively.
- Provided training support to new staff on best practices in customer service and inventory management.
- Stocked shelves and organized merchandise displays for easy retrieval.
Education
High School Diploma -
Haskell Public Schools
Haskell, OKCertificate of Technical & Network Support - Information Technology
Indian Capital Technology Center
Muskogee, OK05-2024
Skills
- Hardware installation
- Remote desktop support
- Issue troubleshooting
- Network configuration
- Ticketing system experience
- Active Directory management
- System configuration
- Software deployment
- Wireless networking
- VoIP systems
- Application support
- Critical thinking
- Flexible and adaptable
- Multitasking
Certification
- Certificate of Network Management Security & Support
- IT Essentials Cisco Networking Academy
- ODSCTE Fundamentals of Technology
- CareerSafe Cybersecurity
Software
Milestone Management/Client
3CX Communication
Teamviewer
Timeline
IT Technical Support Specialist
Hilldale Public Schools
06.2024 - Current
Grocery Clerk
Homeland Grocery
02.2023 - 05.2024
High School Diploma -
Haskell Public Schools
Certificate of Technical & Network Support - Information Technology
Indian Capital Technology Center