Madison Reeves
Sulphur,LA
Summary
Responsible worker skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Dedicated to providing positive customer experience to build loyal customer base.
Overview
3
3
years of professional experience
Work History
Bartender
The Raquet Club
Lake Charles, LA
03.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Collected and organized daily till totals and tips.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
Server
Kyotos Japanese Steak House
Lake Charles, LA
04.2022 - 03.2024
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Salesperson
Accessory Zone
Lake , Charles
04.2021 - 01.2022
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Acquired new customers and identified unique needs to deliver relevant products.
- Developed eye for detail and suggested accessories to complement purchase.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Education
Bachelor of Science - Criminal Justice
McNeese State University
Lake Charles, LA12-2024
Skills
- Health codes compliance
- Suggestive Selling
- Customer Service
- Beverage Preparation
Timeline
Bartender
The Raquet Club
03.2024 - Current
Server
Kyotos Japanese Steak House
04.2022 - 03.2024
Salesperson
Accessory Zone
04.2021 - 01.2022
Bachelor of Science - Criminal Justice
McNeese State University
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