Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madison Reynolds

Scottsdale,AZ

Summary

I am an accomplished leader with extensive experience in team management, driving operational efficiency, and ensuring high productivity. I leverage effective conflict resolution and strategic planning to foster a positive work environment, while consistently monitoring team performance to achieve optimal results. Highly organized and committed to excellence, I approach every task with dedication and am always eager to expand my knowledge and tackle new challenges.

Overview

4
4
years of professional experience

Work History

Guest Service Advocate

Target
10.2021 - 03.2023
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Enhanced client retention through exceptional service delivery and proactive communication.

Barista

Starbucks
05.2023 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Delivered high-quality customer service to promote companies culture, missions and values.
  • Contributed to a positive team environment through effective communication and collaboration with partners.

Shift Supervisor

Starbucks
06.2024 - Current
  • Supervise and direct a team of barista's to ensure efficient workflow and adherence to Starbucks's standard.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Improved customer surveys with daily quality and environment checks.
  • Enforced team and customer productivity by implementing "Back to Starbucks" policies.
  • Streamlined inventory management, reducing waste, and maximizing sales.

Education

Saguaro High School
Scottsdale, AZ
05-2024

Business Management

Scottsdale Community College
Scottsdale, AZ

Skills

  • Customer-Oriented
  • Servant Leadership
  • Organizational Agility
  • Detail Oriented
  • Business Development
  • Nurture Talent & Leadership
  • Operational Oversight
  • Intentional Support and Coaching
  • Cost Control

Languages

Spanish
Professional Working

Timeline

Shift Supervisor

Starbucks
06.2024 - Current

Barista

Starbucks
05.2023 - 06.2024

Guest Service Advocate

Target
10.2021 - 03.2023

Saguaro High School

Business Management

Scottsdale Community College