Madison Richert
Forest Lake,MN
Summary
Dynamic professional with extensive experience in front office management, accounting and customer service. Proven ability to enhance office organization and streamline operations, resulting in improved efficiency. Skilled in appointment scheduling and adept at fostering positive client relationships, ensuring exceptional service delivery and satisfaction.
Overview
5
5
years of professional experience
Work History
Accounting Administrator
Morries Forest Lake CDJR
Forest Lake, MN
08.2025 - Current
- Maintained accurate records of financial transactions, supporting organizational transparency and accountability.
- Executed billing tasks and recorded information in company databases.
- Processed billing statements accurately for vehicle sales and service transactions.
- Maintained organized filing systems for easy access to essential documents, increasing office efficiency.
Front Desk Coordinator
Apple Ford
White Bear Lake, MN
02.2025 - 08.2025
- Assisted in training new staff on front desk procedures and software systems.
- Implemented organizational strategies to streamline office workflow and improve service delivery.
- Resolved client inquiries promptly, fostering positive relationships and repeat business opportunities.
- Collaborated with various departments to ensure seamless communication and service continuity.
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
Front Desk Manager
North Shore Ballroom
Duluth, MN
03.2024 - 01.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding appointments
- Managed front desk maintenance of client records and data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Front Desk Receptionist
The Pebble Spa
Duluth, MN
10.2022 - 03.2024
- Increased customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Hotel Concierge
Pier B Resort
Duluth, MN
10.2021 - 10.2022
- Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Collaborated with other hotel departments to resolve guest issues quickly and professionally, earning positive feedback from satisfied guests.
- Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.
Education
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN06.2020
Skills
- Front Office Management
- Departmental Support
- Customer Service
- Office Organization
- Administrative Support
- Appointment Scheduling
- Telephone Etiquette
- Clerical skills
Timeline
Accounting Administrator
Morries Forest Lake CDJR
08.2025 - Current
Front Desk Coordinator
Apple Ford
02.2025 - 08.2025
Front Desk Manager
North Shore Ballroom
03.2024 - 01.2025
Front Desk Receptionist
The Pebble Spa
10.2022 - 03.2024
Hotel Concierge
Pier B Resort
10.2021 - 10.2022
High School Diploma -
Forest Lake Senior High School