Madison Riley
Summary
Dedicated and personable professional with extensive experience in the service industry seeking a customer service position where exceptional communication and problem-solving skills can be utilized to enhance customer satisfaction and contribute to the success of the team.
Overview
6
6
years of professional experience
Work History
Food and Beverage Server
Cracker Barrel Old Country Store
Peoria, AZ
02.2022 - Current
- Versatile restaurant professional with experience across various roles including server, food expediter, line cook, and server trainer.
- Provided exceptional customer service by addressing inquiries professionally.
- Utilized strong communication skills to convey clearly and effectively to customers and coworkers.
- Skilled in providing excellent customer service with a friendly and positive attitude.
- Expert at multitasking and prioritizing tasks to ensure a smooth dining experience.
- Successfully encouraged guests to try additional menu items to enhance their experience.
- Answered guest questions and made recommendations based on menu offerings.
- Operating kitchen equipment and maintain a clean and organized environment to get food dishes out in a timely manner.
- Provided one-on-one coaching sessions to improve leadership and conflict resolution.
Customer Service Representative
Circle K
Peoria, AZ
10.2021 - 02.2022
- Resolved customer inquiries promptly and professionally, achieving high customer satisfaction ratings.
- Utilized excellent communication skills to educate customers on products, services, and policies.
- Utilized POS system to accurately process transactions and handle cash.
- Maintained a clean and organized work environment for a seamless shopping experience.
- Proficient in fast-paced Stocking environment, ensuring shelves are fully stocked and organized.
Warehouse Worker
Chewy Warehouse
Goodyear, AZ
07.2021 - 10.2021
- Picked and packed orders accurately and efficiently, meeting productivity goals, while maintaining attention to detail and accuracy of each order.
- Operated machinery and equipment to safely unload and load shipments.
- Collaborated with team members to ensure operation in a fast-paced warehouse environment.
- Prioritized time management to meet daily shipping deadlines for timely delivery.
- Prioritized tasks based on urgency and importance to optimize productivity.
Remote Customer Service
PetSmart
Phoenix, AZ
11.2020 - 02.2021
- Handled high call volumes, demonstrating strong communication skills and patience with callers.
- Used active listening skills to understand and address customer concerns effectively.
- Demonstrated ability to work independently and with a tem, to meet deadlines in a remote setting.
- Proficient in utilizing remote work tools such as virtual meeting platforms and project management software.
Food and Beverage Server
Waffle House
Phoenix, AZ
09.2020 - 11.2020
- Maintained high accuracy in taking orders and delivering them correctly to guests.
- Collaborated with colleagues to ensure smooth service and exceed customer expectations.
- Provided exceptional service, addressing inquiries and resolving issues promptly.
- Adapted to varied work environments, demonstrating flexibility and adaptability in different roles.
- Juggled multiple responsibilities, balancing two concurrent positions with strong time management skills.
ClickList Clerk
Fry's Food And Drug
Peoria, AZ
01.2020 - 11.2020
- Managed online grocery orders accurately and efficiently, ensuring customer satisfaction.
- Demonstrated exceptional multitasking skills while coordinating multiple orders simultaneously.
- Provided friendly and professional customer service, resolving any issues or concerns promptly.
- Maintained clean and organized workspace, adhering to strict food safety and sanitation guidelines.
- Resolved customer issues efficiently to ensure high customer satisfaction levels.
Team Member
McDonald's
Peoria, AZ
11.2019 - 01.2020
- Utilized strong communication and collaboration skills to contribute effectively within a team setting.
- Demonstrated flexibility and adaptability, ensuring timely delivery to customers.
- Managed cash transactions with customers at the register in an efficient manner.
Special Needs Caregiver
Rise Above Support Services
Glendale, AZ
06.2019 - 11.2019
- Providing personal care assistance, such as bathing, dressing, and feeding.
- Monitoring child's health and communicating with healthcare professionals about any changes or concerns.
- Implementing therapies and exercises prescribed by healthcare provider.
- Creating and maintaining a safe and stimulating environment for the child.
- Providing emotional support and companionship for the child.
- Advocating for the child's needs and rights within the healthcare and educational systems.
- Collaborating with the child's family members, teachers, and healthcare providers to ensure continuity of care.
- Keeping detailed records of the child's care, activity, and progress.
Team Member
Dairy Queen Grill & Chill
Sun City, AZ
01.2019 - 06.2019
- Taking customer orders at the counter or drive-thru, using a cash register or computer system.
- Preparing food items according to standardized recopies.
- Operating kitchen equipment including, grills, fryers, and microwaves safely and effectively.
- Ensuring that food preparation areas and cooking equipment are clean and sanitized.
Team Member
Wendy's
Surprise, AZ
10.2018 - 12.2018
- Interacting with customers, taking their orders either at the counter or through the drive-thru systems.
- Preparing menu items according to standard recipes and ensuring food safety.
- Collaborating with coworkers to ensure smooth operations, such as coordinating order taking, cooking, and assembly to minimize wait times.
Education
High School Diploma -
Willow Canyon High School
01.2019
Skills
- Communication
- Empathy
- Creativity
- Problem solving
- Patience
- Adaptability
- Time management
- Organization
- Team player
- Conflict resolution
Personal References
Professional References
- Rachel Luzier - (760)885-1882
2 year relationship
- Chloe Baker - (602)882-4678
3 year relationship
- Emily Rogers - (602)349-8669
2 year relationship
Accomplishments
- Awarded for excellent service and customer satisfaction while working as a server.
- Recognized for outstanding ability to train new servers and maintain high standards of service.
- Awarded for exemplary performance, dedication, and contribution to the teams success.
- Completed High School diploma ahead of schedule with a 3.7 GPA.
Timeline
Food and Beverage Server
Cracker Barrel Old Country Store
02.2022 - Current
Customer Service Representative
Circle K
10.2021 - 02.2022
Warehouse Worker
Chewy Warehouse
07.2021 - 10.2021
Remote Customer Service
PetSmart
11.2020 - 02.2021
Food and Beverage Server
Waffle House
09.2020 - 11.2020
ClickList Clerk
Fry's Food And Drug
01.2020 - 11.2020
Team Member
McDonald's
11.2019 - 01.2020
Special Needs Caregiver
Rise Above Support Services
06.2019 - 11.2019
Team Member
Dairy Queen Grill & Chill
01.2019 - 06.2019
Team Member
Wendy's
10.2018 - 12.2018
High School Diploma -
Willow Canyon High School