Madison Rock
Conway,SC
Summary
Server/Bartender with 7+ years of expertise in high-volume hospitality environments, adept at strategic upselling and operational efficiency. Excels in utilizing extensive beverage knowledge and superior customer service skills to foster business growth and boost customer satisfaction. Skilled in leadership, multitasking, and maintaining meticulous attention to detail to enhance overall service delivery.
Overview
7
7
years of professional experience
Work History
Bartender
Crooked Floor Tavern
01.2023 - Current
- Served high volumes of customers during special events, weekends, and peak hours
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Developed a loyal customer base through exceptional service and friendly interactions
- Efficiently managed bar area to minimize drink wait times
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Riptydz
03.2022 - 12.2023
- Promptly served food and beverages, catering to diverse customer needs
- Maintained clean work and dining areas through efficient bussing and table resetting
- Ensured smooth restaurant operations through comprehensive shift change duties
- Provided training to new staff, fostering a collaborative team environment.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host, Busser
Roger's
05.2019 - 07.2020
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Took initial drink orders and relayed information to wait or bar staff.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Lead Retail Sales Associate
Alexandra's Boutique
01.2017 - 05.2020
- Provided sales support in a high-volume prom and bridal boutique
- Assisted customers on the sales floor
- Set up displays and merchandising
- Used in-store system to locate inventory and place special orders for customers
- Processed customer's purchases and returns
- Trained new hire employees on company policy and proficiency
Hostess
Agoro's
03.2018 - 05.2019
- Monitored dining room and guest flow to maximize table usage and minimize guest waiting period
- Prepared tables for customer use, including rearranging seating and tables to accommodate large parties and events
- Answered phone calls, booked reservations, and resolved customer service issues
- Assisted waiters and bartenders with special requests and guest inquiries
- Alerted management of potential or reported customer issues
Camp Counselor
Town of Somerset
05.2018 - 09.2018
- Orchestrated diverse camp activities for 6-12 age group, including arts, sports, and wilderness education
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Exhibited enthusiastic demeanor while interacting with children, parents, and staff
- Adhered to health and safety protocols, certified in first aid and CPR
- Ensured a fun, safe, and educational environment, contributing to the camp's reputation
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC05.2024
High School Diploma -
Somerset Berkley Regional High School
Somerset, MA05.2020
Skills
- Energetic, enthusiastic, efficient worker
- Interpersonal Communication
- Customer service expertise
- Strong multitasking
- Ability to prioritize tasks in a high-volume environment
- Dependable and available for flexible shifts, own reliable transportation
- TIPS Certified
Timeline
Bartender
Crooked Floor Tavern
01.2023 - Current
Server
Riptydz
03.2022 - 12.2023
Host, Busser
Roger's
05.2019 - 07.2020
Camp Counselor
Town of Somerset
05.2018 - 09.2018
Hostess
Agoro's
03.2018 - 05.2019
Lead Retail Sales Associate
Alexandra's Boutique
01.2017 - 05.2020
Bachelor of Science - Psychology
Coastal Carolina University
High School Diploma -
Somerset Berkley Regional High School