Madison Rohlapp
Santa Rosa,US
Summary
Self-motivated graduate student, offering strong skills in writing, communication, and critical thinking. While interning for the City of Petaluma, led research and merchandise distribution for the Slow the Fast Down campaign and conducted community engagement outreach with over 50 businesses. Experience in election logistics and administration with the County of Marin, assisting in the preparation and administration of the 2024 General Election, the California 2025 Special Election, the 2026 Primary Election, and currently the 2026 Midterm Election. Passionate about leveraging government initiatives to create positive community impact.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Assistant II
County of Marin, Registrar of Voters
San Rafael, CA
10.2024 - Current
- Engaged with the public, providing information on election process and voting locations to enhance voter understanding.
- Assisted with ballot collection and recording from ballot boxes across Marin County, ensuring voter privacy and election integrity.
- Maintained voter rolls.
- Processed voter registrations.
- Partnered in team-based ballot verification, confirming the total collected from each specific location.
- Counted and confirmed 1 percent of ballots with the team to verify accuracy of ballot sorter machine.
- Operated a ballot sorter machine during election operations.
- Installed and tested voting software on ICX machines to ensure efficiency during the voting center's operating days.
- Tested voting equipment at the warehouse, including voting booths and printers.
- Prepared and organized supply bags and boxes for poll workers to ensure smooth operations on election day.
- Signature verification for local and statewide petitions.
Barista
Starbucks
Santa Rosa, California
07.2025 - Current
- Greeting customers and taking orders for coffee drinks, food items, and other beverages.
- Crafting consistent espresso, coffee, and tea drinks.
- Maintained positive attitude while actively listening to customer needs, enhancing overall satisfaction.
- Assisted customers in selecting products by providing detailed menu information, contributing to informed choices.
- Communicated effectively with team members during peak hours to ensure smooth operations.
- Maintaining cleanliness and organization of the coffee bar and seating area, enhancing the customer experience
- Handled cash transactions accurately while processing customer orders promptly, ensuring smooth service flow.
Communications Intern
City of Petaluma, Economic Development and Open Government Department
Petaluma, CA
08.2023 - 07.2024
- Spearheaded the Slow the Fast Down campaign by researching effective traffic safety measures
- Coordinated delivery of Slow the Fast Down lawn signs across Petaluma and mailed over 100 magnets and stickers to 300+ residents, enhancing community engagement in traffic safety.
- Tracked and monitored social channels comments through an Excel sheet and informed the supervisor of comments to respond to and of trends in concerns or positive feedback.
- Managed City's events calendar, ensuring seamless city event awareness.
- Crafted engaging content for social posts and community updates, increasing awareness of city initiatives and encouraging public participation.
- Conducted public outreach to local businesses about city initiatives and programs.
- Managed and executed the City of Petaluma's employee holiday gift project for over 500+ employees.
- Managed monthly Cal Card reconciliation, maintaining financial accuracy for the Economic Development Department.
- Attended Equity Conference with Municipal Management Association of Northern California on behalf of the City of Petaluma.
- Frequently used Microsoft Office Suite including: Word, Excel, Teams, Sharepoint, and Outlook.
- Frequently used Proud City to upload and fix content on the city's website.
- Monitored and corrected outdated links regularly on the website.
- Provided administrative support through data entry, document management, and event coordination, improving efficiency of city operations.
Bakery Team Member: Juice and Coffee Bar
Whole Foods Market
Huntington Beach, CA
03.2023 - 06.2023
- Excellent customer service skills.
- Processed customers' orders.
- Managed transactions utilizing a cash register.
- Collaborated with team members.
- Monitored product freshness by tracking shelf life and maintaining an accurate labeling system for produce and other goods.
- Assembled coffee drinks, smoothies, and acai bowls.
- Prepped and washed vegetables and fruit.
- Sanitized juice and coffee bar.
Social Media Manager
California State University Long Beach Political Science Department
Long Beach, CA
01.2022 - 12.2022
- Utilized Instagram and Facebook to promote the CSULB Political Science Department.
- Wrote and uploaded quality posts for the department's various social media pages, improving overall traffic.
- Increased follower count on Instagram by at least 50 over the course of the Fall 2022 semester.
- Developed a career path series for political science majors.
- Monitored, routed, and replied to social comments and inquiries.
- Collaborated with teammates on content.
- Communicated clearly and concisely, both orally and in writing.
- Presented a semester recap of how the social media channels performed in front of 50+ people.
- A part of the hiring process for the next Social Media Managers by assisting in evaluating applications, scheduling interviews with selected candidates, drafting interview questions then interviewing them in a panel style interview, and then finally alerting candidates if they have been selected or not.
IT Support
Bennett Valley Union School District
Santa Rosa, CA
06.2018 - 01.2022
- Input new technology into district's database.
- Updated and maintained laptops, desktops, projectors, and Apple TVs when needed.
- Labeled technology in classrooms and computer lab.
- Installed programs such as Windows Suite, Google Extension.
- Prepared new computers for district.
- Prepared computers for California state testing.
- Created spaces for laptops in classrooms.
- Perform any other tasks needed for district outside of usual duties.
Secretary's Assistant
Wiseman & Skabelund Dentistry
Santa Rosa, CA
05.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone to confirm, cancel, and make appointments.
- Filed and pulled patient files for dentists and hygienists.
- Counted money totals at end of workday.
- Stamped outgoing mail.
- Shredded paperwork.
- Cleaned office and stations.
- Performed other tasks assigned by secretary.
Education
Master of Public Administration -
University of Southern California
Los Angeles, CA09-2026
Bachelor of Arts - American Studies
California State University-Long Beach
Long Beach, CA05-2023
High School Diploma -
Montgomery High School
Santa Rosa, CA05-2019
Skills
- Office Suite software
- Critical thinking
- Multitasking
- Organizational and time management skills
- Government communications
- Problem-solving
- Customer service
- Attention to detail
- Writing
- Communication
Certification
- Certificate in Business Law- California State University, Long Beach, College of Business, 2023
Accomplishments
- Awarded the Distinguished Undergraduate Student, American Studies for the College of Liberal Arts at California State University, Long Beach
- Published a newspaper article in Long Beach's Grunion Gazette on the Bayshore Triathlon, Spring 2023
Timeline
Barista
Starbucks
07.2025 - Current
Office Assistant II
County of Marin, Registrar of Voters
10.2024 - Current
Communications Intern
City of Petaluma, Economic Development and Open Government Department
08.2023 - 07.2024
Bakery Team Member: Juice and Coffee Bar
Whole Foods Market
03.2023 - 06.2023
Social Media Manager
California State University Long Beach Political Science Department
01.2022 - 12.2022
IT Support
Bennett Valley Union School District
06.2018 - 01.2022
Secretary's Assistant
Wiseman & Skabelund Dentistry
05.2017 - 08.2017
Master of Public Administration -
University of Southern California
Bachelor of Arts - American Studies
California State University-Long Beach
High School Diploma -
Montgomery High School