Jovanna Franco

Forum Health Santa Rosa

03.2015 - Current

Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Supported office staff and operational requirements with administrative tasks and IT issues as needed
Carried out front office duties utilizing data entry skills in framework of medical database.
Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Received and routed laboratory results to correct clinical staff members.
Assisted with medical coding and billing tasks.
Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Refilled and prepared patient prescriptions for practitioner.
Prepared lab slips with ICD-10 codes.

Summary