Madison Rossi
Kissimmee
Summary
Results-driven professional specializing in conflict resolution and team collaboration. Committed to enhancing customer experiences through effective problem-solving and training initiatives. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and quickly master new skills.
Overview
6
6
years of professional experience
Work History
Retail Keyholder
Estee Lauder
Orlando
11.2023 - Current
- Managed store operations during shifts, ensuring smooth daily functions.
- Trained new staff on company policies and customer service techniques, improving team readiness.
- Organized visual merchandising displays to increase product visibility and customer engagement.
- Resolved customer inquiries and complaints, delivering exceptional service experiences.
- Resolved issues between customers and staff members in a professional manner while maintaining company policies.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Partnered with Loss Prevention to ensure security standards are followed and ensured proper allocation in the event that theft occurred.
- Collaborated with management to identify key tasks and effectively delegate responsibilities among staff.
Theme Park Cast Member
Walt Disney World Resort
Lake Buena Vista
08.2022 - Current
- Delivered exceptional guest service in high-volume theme park environment.
- Assisted guests with inquiries and resolved issues promptly and courteously.
- Maintained cleanliness and safety standards across assigned areas of the park.
- Collaborated with team members to improve guest satisfaction through effective communication and teamwork.
- Participated in training new cast members on operational procedures and best practices.
- Adapted quickly to changing environments and guest needs throughout shifts.
- Resolved guest conflicts professionally, fostering positive relationships and enhancing overall guest experience.
- Responded promptly to emergency situations, ensuring guest safety and well-being.
- Monitored park areas for security risks and potential theft incidents.
Assistant Store Manager
BoxLunch
Manchester
08.2020 - 08.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained and developed staff in customer service techniques and product knowledge to enhance overall customer experience.
- Analyzed sales trends to optimize product placement and enhance customer engagement.
- Supported the hiring process by conducting interviews and onboarding new employees.
- Facilitated communication between management and staff to address concerns and improve workplace morale.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled difficult conversations with staff members based on performance or possible issues with courtesy while also maintaining professionalism.
- Implemented safety measures and zoning to prevent theft.
Education
Master of Arts - Criminology And Criminal Justice
Saint Anselm College
Manchester, NH05-2025
Bachelor of Arts - Criminal Justice
Saint Anselm College
Manchester, NH12-2023
Skills
- Loss prevention strategies
- Safety compliance
- Asset protection
- Data analysis
- Training and development
- Task delegation
- Customer service
- Conflict resolution
- Team collaboration
- Problem solving
Timeline
Retail Keyholder
Estee Lauder
11.2023 - Current
Theme Park Cast Member
Walt Disney World Resort
08.2022 - Current
Assistant Store Manager
BoxLunch
08.2020 - 08.2022
Master of Arts - Criminology And Criminal Justice
Saint Anselm College
Bachelor of Arts - Criminal Justice
Saint Anselm College